Sociopolitical Digital Interactions' Maturity

Abstract

In the context of the “network society” structured on “digital communication” processes, new values and technologies induce changes in government-society relations. The aim of this study was to propose a conceptual framework of understanding the levels of sociopolitical digital interactions' maturity (SDIM) in response to the following question: how can the sociopolitical digital interactions' maturity levels be classified? To conduct this study, a qualitative methodological approach was adopted. The content analysis of the 27 Brazilian state government websites was structured on a conceptual scheme (SDIM), which allowed the verification and classification of digital interactive tools used in e-government portals. It was concluded that the levels of electronic interactivity do not represent institutional democratic development and that co-creation may generate continuous processes of public sector innovation.