Journalists in Egypt and the UAE have been differently challenged by the COVID-19 situation at multiple levels, (1) individual (2) work/routines and (3) media/organizational while covering COVID-19. Using the hierarchy of influences model, we analyze the differentiated journalists’ role conceptions, perceived performance, and challenges they faced in covering COVID-19, and how that affect their performance, as Global South-based journalists. Applying a mixed method approach, we conducted in-depth interviews with 20 journalists who reported COVID-19, representing different media platforms, as a part of the Global Risk Journalism Hub project. We also surveyed journalists ( n 102) from both countries, as a part of the Journalistic Role Performance project. Findings revealed that media-organizational level challenges influenced journalists more than other levels. Journalists also shifted from the Civic Role Conception to performing the Loyal-Facilitator Role followed by the Interventionist Role during the pandemic.