The coal resources in the coal-rich area of western China are mostly located in the late diagenetic Cretaceous and Jurassic strata. In this paper, a study on the support of soft rock roadways was carried out in the background of the soft rock track roadway in the Jiebangou coal mine. The field investigation showed that the surrounding rocks of the roadway were weak, soft, and broken, and the surrounding rocks were cemented, with the roadway local deformation exceeding 1 m. The borehole television results showed that the surrounding rocks were mainly weak sandy mudstone and yellow mudstone. The average uniaxial compressive strength of the surrounding rock was 15.49 MPa. The roadway is a shallow buried soft rock roadway; site investigation revealed that the original U-shaped steel shed had an extremely low resistance to slip, the filling body behind the U-shaped steel shed fell off, the interaction between the U-shaped steel shed and the surrounding rock was poor, the U-shaped steel shed could not provide sufficient timely support resistance, and the bearing capacity of the U-shaped steel shed was far from consideration. The floor was not effectively supported. The floor had different degrees of the bottom drum, and frequent undercover caused new stress disturbances, which loosened the bottom corners of both rock types and made the shed legs move continuously inward, reducing the bearing capacity and actual support resistance of the bracket. Numerical calculations were performed to study the deformation characteristics of the surrounding rock of the tunnel and the yielding damage characteristics of the brace. The results showed that the current U-shack support strength was insufficient, the two sides were deformed by 950 mm, the bottom of the roadway bulged by 540 mm, and the surrounding rock was mainly shear damaged. The fall of the filler behind the shed caused damage to the U-shaped steel shed spire. Through site investigation results and numerical calculations, the deformation and damage characteristics of the soft rock roadway and its damage causes were analyzed, and the support technology system of ‘strengthening support for weak structural parts’ was proposed. This improved the mechanical properties of the weak structural support body, the stress state of the local surrounding rock, and the bearing capacity of the support structure, and effectively controlled the deformation, damage, and instability of the surrounding rock of the roadway, and deformation, damage, and destabilization of the roadway, thereby achieving overall stability for the surrounding rock of the roadway.