“…In the past, it was generally believed that communication skills were common sense, but it gradually transformed into one of the core competencies of veterinary professionals [ 18 , 19 , 20 , 21 ]. Therefore, the world organization for animal health (WOAH, founded as OIE) announced the core veterinary education curriculum in May 2012, which included “clinical communication courses” to improve communication effectiveness, reduce work pressure and prevent clients’ complaints [ 16 , 17 , 22 , 23 , 24 , 25 , 26 ].…”