Store Atmosphere, SERVQUAL and Consumer Loyalty

Purwadi, Purwadi; Devitasari, Bella; Darma, Dio Caisar

doi:10.33215/sjom.v3i4.385

Cited by 12 publications

(18 citation statements)

References 22 publications

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“…There have been studies that clearly postulates the relationship between the store atmosphere, service quality and the customer satisfaction. It is also clear that service quality has more positive significant effect of all the above mentioned three factors with respect to customer loyalty, customer satisfaction and service quality (Purwadi et al 2020). It is also assessed that the customer value existing within the service quality and customer satisfaction is significantly proved by the studies conducted by Oh (1999).…”

Section: Service Qualitymentioning

confidence: 90%

Assessment Framework for Consumer Purchase Decision in Supermarket

Rozario,

Suresh

2023

Proceedings of the International Conference on Industrial Engineering and Operations Management

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In recent times the community is facing an alarming threat from the repeated pandemic, which has changed our lifestyle in many ways. This study assesses the fact that how the mind set of customers buying decisions in supermarkets for their day-to-day consumables and essential products have changed because of this pandemic. This change in behavior is found by identifying some factors that are related to the consumers buying behavior in supermarkets and then deeply related to the pandemic. The aim of this paper is to develop assessment framework for consumer purchase decision in supermarkets using multi-grade fuzzy approach. The framework is developed using four enablers, twelve criteria and twenty-four attributes. Important Performance Analysis (IPA) is conducted to find the gaps where the case-supermarket lagged which in turn could attract the customers to increase foot traffic and sales.

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Section: Service Qualitymentioning

confidence: 90%

Assessment Framework for Consumer Purchase Decision in Supermarket

Rozario,

Suresh

2023

Proceedings of the International Conference on Industrial Engineering and Operations Management

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“…Phases of solidification of casting irons are classified as liquid metal, graphite/austenite precipitation, and semisolid phase and cooling to room temperature. Casting soundness depends on, in which phase majority of graphite or how much amount of graphite precipitates [20][21][22]. Amount of graphite precipitation in eutectic solidification is estimated by Eq.…”

Section: Figmentioning

confidence: 99%

Certain investigation on feasibility of developing riser less ductile iron castings

Subramanian,

Palanisamy,

Raman

et al. 2024

E3S Web Conf.

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The solidification mechanism of ductile iron is a bit complex due to the precipitation of graphite and silicon. These elements change the solidification pattern of cast iron. Density of these elements is less than iron leads to occupying more volume consequently increase the overall metal volume. There are two aspects on this increase in metal volume. One is, reducing this volume increase to reduce the creation of porosities at the earlier stage of solidification and second is, using this volume increase to remove porosity at the later stage of solidification. Proper understanding of this graphite expansion in cast iron solidification will bring insights on reducing or removing of the risers. The current study focus on correlating the net contraction and austenitic liquidus point with shrinkage. The average contraction found through this study is 1.36 % which is more than the net expansion of 0.25 % (without riser) reported in literature. The study found that properly balancing graphite precipitation, pouring temperature and mold strength can enable riserless casting of ductile iron by compensating for liquid contraction through graphite expansion.

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“…In this case, there are inferential statistics by concluding inductively. The use of Ordinary Least Square (OLS), is considered as an appropriate and effective model www.acdmhr.theiaer.org to see the extent to which variables have been previously designed (Purwadi et al, 2020). For OLS, one variable is defined to describe the intended variable with the following linear specification design: Y = α + βx + e (α, β)…”

Section: Tools and Techniquesmentioning

confidence: 99%

Ethical Work Climate and Moral Awareness during Covid-19 – A case study

Pusriadi¹,

Kadarusman²,

Ilmi³

et al. 2021

ACDMHR

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It is not easy to detect irregularities committed by employees in the Agency of Culture and Tourism of East Kutai Regency with actions for personal gain that can harm the agency. The current study offers an overview of the Agency of Culture and Tourism of East Kutai Regency employees' moral awareness in terms of ethical work climate and moral awareness during Covid-19. The study sample was supported by 149 informants through questionnaires. With the OLS method, the empirical findings presented that friendship, team play, personal morality, and rules and procedures positively affect moral awareness because the probability achievement is below 5%. On the one hand, two variables (company interest and self-interest) posed a negative influence. The policy implications that can be applied are the need for close supervision and support from superiors, academics, practitioners, and the public with an accurate system to increase their moral awareness. The study presents discussion and implications to guide future studies.

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Store Atmosphere, SERVQUAL and Consumer Loyalty

Cited by 12 publications

References 22 publications

Assessment Framework for Consumer Purchase Decision in Supermarket

Assessment Framework for Consumer Purchase Decision in Supermarket

Certain investigation on feasibility of developing riser less ductile iron castings

Ethical Work Climate and Moral Awareness during Covid-19 – A case study

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