Strategy to Improve Administrative Services at the Office of Religious Affairs, North Galesong District, Takalar Indonesia

Rahman, Nawir; Hurriyah, None Nurfadilah Fajri; Niswaty, Risma; Arhas, Sitti Hardiyanti

doi:10.53625/ijss.v1i5.1311

Cited by 3 publications

(3 citation statements)

References 10 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Administrative work is not an easy job, because the role of administrative employees is to serve, provide and help (Darwis et al, 2020;Lamangida et al, 2017;Rahman et al, 2022). School administration carries out tasks in various fields, either in collaboration with the principal and teachers or working alone.…”

Section: Introductionmentioning

confidence: 99%

Effectiveness of Administration Staff Performance

Niswaty,

Samaun,

Saleh

2023

pj.oem

View full text Add to dashboard Cite

. Effectiveness is the relationship between output and objectives or it can also be said to be a measure of the level of output. Effectiveness is also often used to measure the success achieved by an organization or company in relation to planned programs. This research aims to determine the effectiveness of the performance of administrative employees at SMK Negeri 1 Makassar. This research used qualitative methods with 5 (five) informants, namely the school principal, the head of administration, and employees in the administration sector. This research was conducted at SMK Negeri 1 Makassar. The data collection techniques used were observation, interviews, and documentation. The data analysis that will be used in this research is data collection reduction, data presentation, data condensation, and conclusions. The results of the research show that the effectiveness of the performance of administrative staff at SMK Negeri 1 Makassar is quite effective, in other words, the performance of administrative staff is seen through quality, quantity, discipline, politeness, responsibility, knowledge, skills, and work evaluation. Problems related to the work results of administrative employees in carrying out their duties, these factors can be used as a benchmark in conducting an assessment of an employee's performance level even though it is realized that employee performance is not the only factor that can determine success in achieving this. However, there are still aspects that have not been implemented optimally. Based on these findings, it is recommended that administrative staff increase their responsibility towards fellow administrative staff and employees.

show abstract

Section: Introductionmentioning

confidence: 99%

Effectiveness of Administration Staff Performance

Niswaty,

Samaun,

Saleh

2023

pj.oem

View full text Add to dashboard Cite

show abstract

“…The quality of administrative services can be known from a condition where a dynamic relationship is created between users and service providers, both services and humans, (Niswaty et al, 2022;Park et al, 2011;Rahman et al, 2022;Stevenson, 2007). Good or bad service quality is not based on the point of view or perception of service providers and/or services but is based on consumer perceptions and rules or regulations regarding service quality.…”

Section: Introductionmentioning

confidence: 99%

Analysis of Community Satisfaction Through Administrative Services

Isgunandar,

Asriana,

et al. 2023

pj.oem

View full text Add to dashboard Cite

Service quality is a condition where a dynamic relationship is created between users and service providers. This research aims to determine the views or perceptions of the community in receiving administrative services at the Pattaneteang Village Office, Dusun Bungeng, Bantaeng Regency. Using descriptive qualitative research with the type of field research. Researchers use data collection techniques through observation, interviews, and documentation. Primary data used includes the Village, Village staff, and the community. Meanwhile, secondary data is data sourced from the Village Office which is related to the research. The research results found that the benchmark indicators for satisfaction are simplicity, certainty of time, completeness of facilities and infrastructure, then access and discipline. The influencing factors are supporting factors with the existence of guidelines for implementing administration, as well as being supported by data-based village development innovations and digital maps which make it easier for village officials to publish village books. Meanwhile, the inhibiting factors are limited facilities and infrastructure and low public awareness of the importance of completing personal identity documents. This research can be used as a reference for knowledge, and understanding, and also a benchmark in knowing the community's views on receiving administrative services in Pattaneteang Village. The service process at the Pattaneteang Village office applies a digitalization system. Of course, this is unique considering that the label "DESA" has become a polemic when discussing technology. Services with this system are continuously developed from year to year by Village officials to ensure community satisfaction is a priority

show abstract

“…Public services are the most visible benchmark for government performance (Arhas, Khatami, et al, 2022;Niswaty et al, 2020;Rahman et al, 2022). The public can directly assess the government's performance based on the services received because the quality of services is the need of many people and the impact is felt directly by all circles of society, especially service users.…”

Section: Introductionmentioning

confidence: 99%

Public Service Standards in the City's Labor Department Makassar City

Arhas

Niswaty²,

Suprianto³

et al. 2022

J. Natapraja: kajian Ilmu Adm. Neg.

View full text Add to dashboard Cite

Improving the quality of public services and people feeling satisfied with these services is the ultimate goal of bureaucratic reforms carried out by the government. The purpose of this study is to provide an in-depth overview of public services at the Makassar City Manpower Office. To answer the research objectives, a qualitative type of research with a descriptive approach is used. The data collection method used was an in-depth interview with 5 informants. 3 informants are employees of the Makassar City Manpower Office, while the other 2 are service recipients. To obtain maximum results, the data obtained are analyzed by the stages of data condensation, data presentation and drawing conclusions. Based on the results of the study that overall public services in the Makassar City Manpower Office are good, this is characterized by service requirements that are easy to be met by the community. Fairly clear systems, mechanisms and procedures. The quality of the products offered is in accordance with the main duties and functions of the Makassar City Manpower Office. The completion period is quite good but sometimes the service exceeds the predetermined SOP. The service fee is not there or free, the recipient of the service only charges the doubling money. The results of this study are useful as input for the Manpower Office to continue to make improvements in providing services to the community such as continuing to update the official homepage owned, so that the public is easy to access information without having to go to the Makassar City Manpower Office.

show abstract

Strategy to Improve Administrative Services at the Office of Religious Affairs, North Galesong District, Takalar Indonesia

Cited by 3 publications

References 10 publications

Effectiveness of Administration Staff Performance

Effectiveness of Administration Staff Performance

Analysis of Community Satisfaction Through Administrative Services

Public Service Standards in the City's Labor Department Makassar City

Contact Info

Product

Resources

About