Structural Model for the Antecedents and Consequences of Internal Crisis Communication (ICC) in Malaysia Oil and Gas High Risk Industry

Abstract

A considerable amount of literature has concluded that employee relations has always been overlooked in the area of crisis communication. Therefore, the aim of this study is to investigate the antecedents of internal crisis communication (ICC) that include safety culture, supportive environment, social media usage, management commitment and the consequences on the other hand comprising affective commitment, perceived organizational support, and employee crisis perception in the context of high risk industry in Malaysia. Past literature are used to develop a self-administered questionnaire and in-depth interview, was conducted for 277 employees of oil and gas industry while structural equation model (SEM) was employed as the tool of the analysis technique. The results show that safety culture, supportive environment, and management commitment have positive effects on internal crisis communication but with no effect on social media usage. Also, ICC is reported to correlate positively with affective commitment, perceived organizational support, and employee crisis perception. The model is developed on the basis of Situational Crisis Communication Theory and Sense-making Theory as the underpinning theories.

The interactive effect of mindfulness and internal listening on internal crisis management and its outcomes: the moderating role of emotional exhaustion

“…Accordingly, effective internal communication during a crisis is believed to provide a supportive environment that makes the employee work comfortably without the fear of unknown. This finding corroborates with the study of Mohamad et al. (2022)…”

“…Accordingly, effective internal communication during a crisis is believed to provide a supportive environment that makes the employee work comfortably without the fear of unknown. This finding corroborates with the study of Mohamad et al (2022) Also, the data gathered indicated that ICC deployed by an organisation positively affects employees feeling of insecurity triggered by the crisis. This hypothesis suggests that employees are more interested in knowing the organisational situation regarding job continuity and financial survival.…”

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