Study on the Framework of e-Government Services Capability

Abstract

Enhancement of the effectiveness and efficiency of e-government services (EGS) is critical to better meeting the increasing public demands for services. One of the better solutions to meet such demands is improving the government's EGS capability (EGSC). However, few studies discuss the issues. The purpose of this study was to employ capability management perspectives to develop theoretical linkages and path relationships among the components of EGSC. Comprehensive validation was further conducted through path analysis (PA) using structural equation modeling methods based on the data collected from 102 cities of the 26 provinces in Mainland China. The study unveiled the structure of EGSC, and PA results provided government policy makers or information technology managers insight into enhancing EGSC through the improvement of the components' performance.

Citizen Satisfaction With Mandatory E-Government Services: A Conceptual Framework and an Empirical Validation

“…In essence, any assessment of the success of egovernment depends on citizen responsiveness, commitment, and dependency on the provided services [7], [8], [9]. Understanding the relationship between egovernment services and citizen satisfaction is therefore essential to improve the quality of the services and to increase citizen engagement and participation [8], [9].…”

“…In essence, any assessment of the success of egovernment depends on citizen responsiveness, commitment, and dependency on the provided services [7], [8], [9]. Understanding the relationship between egovernment services and citizen satisfaction is therefore essential to improve the quality of the services and to increase citizen engagement and participation [8], [9]. However, many countries have started to make egovernment services mandatory as part of the inevitable transformation of public services; thus, their citizens can only access public services through e-government portals [6], [10].…”

“…This research was focused on understanding the constructs that influence user satisfaction with egovernment services; an essential process in the evaluation of any information system (IS) [5], [8], [6]. Within the literature on the adoption of e-government services, this topic has been regularly researched and grounded in the social psychology and IS success model streams to develop an intention-based model of success constructs.…”

The Influence of Public Engaging Intention on Value Co-Creation of E-Government Services

“…The Internet has exerted increasing influence on people's lifestyles given the development of ICTs [1], [2]. E-gov services (EGS) continue to receive increased public attention [2]- [4].…”

Strengthening digital inclusion through e-government: cohesive ICT training programs to intensify digital competency

“…Some of the distinctive features for adopting e-government are to increase public service delivery capabilities, as well as to improve a country's governance, transparency, and accountability (Chatfield & Alhujran, 2009). Such traits/features increase citizens' willingness to participate in the e-government services of her country (Hu et al, 2014;Scholta et al, 2019). The fast emergence of ICT has encouraged technological service innovations in the public sector delivered through the internet.…”