Supervisor support and customer orientation: The importance of learning goal orientation in the hotel industry

Templer, Klaus J.; Kennedy, Jeffrey C.; Phang, Riyang

doi:10.1080/15332845.2022.2064189

Cited by 4 publications

(4 citation statements)

References 79 publications

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“…Employees with low self-efficacy and goal-orientation, on the other hand, need and utilize supportive resources provided by their organization more than others. These findings and viewing self-efficacy and goal orientation as substitutes for organizational resources are in line with the findings in the literature that show that the role of supportive resources on employee actions is attenuated by goal orientation (Templer et al. , 2022; Li et al.…”

Section: Discussionsupporting

confidence: 91%

“…Self-efficacy and goal orientation are critical individual factors that enable the regulatory mechanisms of learning (Kuntz and Gomes, 2012;Vandewalle et al, 2019). Organizational factors' effects on SRLCs may depend on regulatory appraisals, yet very few studies investigate the interaction between regulatory appraisals and organizational factors on employee outcomes (Ozyilmaz et al, 2018;Templer et al, 2022).…”

Section: Supportive Resources As Antecedents Of Srlmentioning

confidence: 99%

“…Organizational factors' effects on SRLCs may depend on regulatory appraisals, yet very few studies investigate the interaction between regulatory appraisals and organizational factors on employee outcomes (Ozyilmaz et al. , 2018; Templer et al. , 2022).…”

Section: Literature Reviewmentioning

confidence: 99%

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Improving self-regulated learning competencies of service employees: roles of regulatory appraisals and supportive resources

Elmadağ

Okan²,

Kurtuldu³

2022

JOCM

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PurposeIn the era of technological advancements such as artificial intelligence and robotics, the working environment of service employees is changing, and the need to self-regulate their learning efforts has reached a pinnacle. The purpose of this study is to investigate how supportive resources (organizational investments in social capital, supervisor support and favorable customer feedback) facilitate service employees' self-regulated learning competencies (SRLCs) and how individual factors (self-efficacy and goal orientation) regulate service employee performance outcomes (commitment to service quality and job performance).Design/methodology/approachDrawing on the social cognitive theory and social capital perspectives, a quantitative survey was implemented with 516 service employees of a corporation operating in Turkey in various service sectors (i.e. retailing, health and technology). The data are analyzed through a covariance-based structural equation model.FindingsResults showed that organizational, supervisory and customer-level supportive resources improved SRLCs and subsequently performance outcomes. Service employees' goal orientation and self-efficacy attenuate the relationship between supportive resources and SRLCs.Originality/valueThis paper enhances the current literature by investigating SRLCs of frontline service employees who need more dynamic and adaptive self-managed self-regulated learning rather than passive training activities. Moreover, the unexpected negative effect of regulatory mechanisms (goal orientation and self-efficacy) on the relationship between supportive resources and SRLCs opens new avenues for managers.

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Section: Discussionsupporting

confidence: 91%

Section: Supportive Resources As Antecedents Of Srlmentioning

confidence: 99%

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Improving self-regulated learning competencies of service employees: roles of regulatory appraisals and supportive resources

Elmadağ

Okan²,

Kurtuldu³

2022

JOCM

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“…Higher scores indicate that those with a strong LGO adapt better to a radar-tracking test and report improved adaptability. Focusing on one's betterment and being eager to develop one's abilities and learn from mistakes may be helpful in the context of employees' innovative behavior (Stasielowicz, 2019;Templer et al, 2022). Thus, the following hypothesis developed; H4.…”

Section: 4mentioning

confidence: 99%

Transformational Leadership, Knowledge Sharing and Innovative Behavior of Employees in Information Technology Industry of Pakistan

Farheen

Rabie

Hussain³

et al. 2023

RAMSS

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The ability to turn a vision into reality is what leadership is all about. In the transformational leadership framework, this research looks at innovative behavior as a decisive variable in Pakistan's IT industry. People are influenced by transformational leadership because it creates a vision, builds morale, and motivates them. Employee turnover is reduced when leaders use the transformational leadership style; such leaders inspire people, listen to them, and find solutions to their problems; as a result, employee satisfaction is increased. The study also examines knowledge sharing as a mediator and the two moderators' organizational identification and learning goal orientation. Both moderators can enhance the effectiveness of knowledge-sharing on innovative behavior. The convenience sample technique was used in this cross-sectional study. Overall, 679 questionnaires were distributed for data collection, with 391 being selected for analysis since these questionnaires contained the most appropriate and complete information necessary for the study's analysis. After gathering data from the 391 respondents, the data was evaluated using the most up-to-date tools for determining model fitness. The findings of this study show that transformational leadership polishes innovative behavior with knowledge sharing serving as a mediator. But when employee organizational identification and learning goal orientation are strong, the results show that knowledge sharing bridges the gap between transformational leadership and employee innovative behavior. Theoretical and managerial implications are discussed in this manuscript.

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The dark side of robot usage for hotel employees: An uncertainty management perspective

Pan,

Lin,

Wong

2025

Tourism Management

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Supervisor support and customer orientation: The importance of learning goal orientation in the hotel industry

Cited by 4 publications

References 79 publications

Improving self-regulated learning competencies of service employees: roles of regulatory appraisals and supportive resources

Improving self-regulated learning competencies of service employees: roles of regulatory appraisals and supportive resources

Transformational Leadership, Knowledge Sharing and Innovative Behavior of Employees in Information Technology Industry of Pakistan

The dark side of robot usage for hotel employees: An uncertainty management perspective

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