Supplier quality management and performance: the effect of supply chain oriented culture

Abstract

Drawing from contingency theory, we investigate the impact of Supplier Quality Management (SQM) activities on internal quality performance and (ii) examine the role of Supply Chain Oriented (SCO) culture in the relationship between SQM and internal quality performance. A survey-based research was designed to collect data from 518 UK manufacturing firms. The results indicate that organisations with strong SCO culture are more conducive to increased levels of trust, commitment, cooperative norms, organisational compatibility and managerial support. As such, effective supplier development and integration activities appear to bring about a higher level of internal quality performance. The results also support the moderating effect of SCO culture on the relationship between supplier quality management and internal quality performance. The study highlights the importance of SCO culture -if organisations want to optimise internal quality and organisational performance in a sustainable manner through effective buyersupplier relationships. This study contributes to the literature by analysing SQM and internal quality performance relationships through the lens of contingency theory and presents empirical evidence in support of the context dependency nature of SQM and its impact on performance. In this respect, a contextual variable theorised as 'SCO culture' is conceptualised to understand the SQM -performance relationship.

The influence of the quality criteria on the quality cost of suppliers in SMEs

“…However, it is worth mentioning that Salimian et al (2020) addressed supply chain-oriented culture as a significant factor influencing the effectiveness of supplier quality. Since organizational culture is an essential factor of supply chain-oriented culture, the results of this study support the findings of Salimian et al (2020). This study contributes to the knowledge of supply chain management as Noshad and Awashti (2015) highlighted the lack of studies on comprehensive overview and ranking criteria used for supplier quality evaluation.…”

“…It can be due to the differences in the practical fields of the two studies, differences in the approaches of the two studies and independent analysis of the supplier quality criteria by Hu et al (2015). However, it is worth mentioning that Salimian et al (2020) addressed supply chain-oriented culture as a significant factor influencing the effectiveness of supplier quality. Since organizational culture is an essential factor of supply chain-oriented culture, the results of this study support the findings of Salimian et al (2020).…”