Supply chain flexibility and its critical relationship with TQM and organisational performance: a proposed structural model

PurposeIn today's competitive market subject to various uncertainties, supply chain flexibility (SCF) arose as a potential weapon to enhance the firm's performance. This paper model the effect of SCF on automobile industry performance during sales promotional schemes (SPS), which has turned out to be one of the most important marketing tools.Design/methodology/approachIn view of the literature and the expert opinion taken from an automobile OEM, the SCFs and performance measures pertaining to the SPS environment have been identified. For the purpose of ranking the SCFs with respect to the performance measures, the Interpretive Ranking Process (IRP) has been applied using the direct contact method as a means for establishing the contextual relationships between SCFs and performance measures and to draw the interpreting reasons behind them.FindingsThe findings of this study along with the validity and stability of the results assessed through the system graphs and sensitivity analysis demonstrate that flexibility at the procurement end followed by the organizational end has the highest impact on the performance of the company during SPS.Originality/valueAnalysis of SCFs in regard to performance measures during SPS helps improve supply chain performance and offer valuable insights to the practicing managers in decision-making. This study augments the flexibility literature, by clubbing the two independent research streams, SCF and SPS.

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Supply chain flexibility and its critical relationship with TQM and organisational performance: a proposed structural model

Cited by 5 publications

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Analysis of SCF under sales promotional schemes: an application of interpretive structural modelling approach

Analysis of SCF under sales promotional schemes: an application of interpretive structural modelling approach

Barriers to sustainable supply chain flexibility during sales promotions

Effect of SCF on automobile industry performance during sales promotional schemes

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