Supply chain performance measurement systems: Benefits and drawbacks

Oubrahim, Imadeddine; Sefiani, Naoufal

doi:10.56581/ijlemr.7.9.24-28

Cited by 4 publications

(2 citation statements)

References 26 publications

(76 reference statements)

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“…SCM is becoming a difficult challenge because of severe international and domestic competition, management's drive to maintain market share, and changes in market demands [30]. Hence, it is imperative to measure and monitor supply chain performance (SCP) to enable company survival.…”

Section: Measuring Sc Performancementioning

confidence: 99%

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Measuring Supply Chain Performance for Khanh Hoa Sanest Soft Drink Joint Stock Company: An Application of the Supply Chain Operations Reference (SCOR) Model

Nguyen,

Nguyen

et al. 2023

Sustainability

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As Khanh Hoa Sanest Soft Drink Joint Stock Company attempts to satisfy consumer requirements and maintain market share in the salangane nest industry, it is important to monitor the efficiency of its supply chain (SC). This paper identified metrics to evaluate the firm’s SC performance, using secondary data from firm records, primary data from a survey of 200 sales agents, and the Supply Chain Operations Reference (SCOR) model. Production records revealed a manufacturing lead time of 11 days and a production time of 24 h plus 7 days for refrigeration and observation. Order fulfillment delivery times ranged from 13 to 16 days. About 86.0 percent of customers rated the product as good or very good, and 60.5 percent claimed benefits from consuming the product. SC management costs of goods sold were 75.27% of total costs, while production cost was 41.99% of total costs. Total assets increased 16.6% from 2019 to 2021, but profits declined by 32.9% for the same period, while return on assets fell 42.4%. To maintain a competitive advantage, the company should apply information technology to improve SC performance. The results showed that the SCOR model is appropriate for evaluating the performance of this firm and similar business enterprises.

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Section: Measuring Sc Performancementioning

confidence: 99%

“…Hierarchical-based approaches: In hierarchical-based models, measures are classified as strategic, tactical, or operational [9,30,39]. Hierarchical-based models are useful to measure SCP at different levels of hierarchy.…”

Section: Cash-to-cash Cycle Time Inventory Days Of Supply Asset Turnsmentioning

confidence: 99%

Measuring Supply Chain Performance for Khanh Hoa Sanest Soft Drink Joint Stock Company: An Application of the Supply Chain Operations Reference (SCOR) Model

Nguyen,

Nguyen

et al. 2023

Sustainability

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Set up a supply chain observatory through the comparison of multi-criteria parsimonious methods

Butturi,

Lolli,

Gamberini

2024

BIJ

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PurposeThis study presents the development of a supply chain (SC) observatory, which is a benchmarking solution to support companies within the same industry in understanding their positioning in terms of SC performance.Design/methodology/approachA case study is used to demonstrate the set-up of the observatory. Twelve experts on automatic equipment for the wrapping and packaging industry were asked to select a set of performance criteria taken from the literature and evaluate their importance for the chosen industry using multi-criteria decision-making (MCDM) techniques. To handle the high number of criteria without requiring a high amount of time-consuming effort from decision-makers (DMs), five subjective, parsimonious methods for criteria weighting are applied and compared.FindingsA benchmarking methodology is presented and discussed, aimed at DMs in the considered industry. Ten companies were ranked with regard to SC performance. The ranking solution of the companies was on average robust since the general structure of the ranking was very similar for all five weighting methodologies, though simplified-analytic hierarchy process (AHP) was the method with the greatest ability to discriminate between the criteria of importance and was considered faster to carry out and more quickly understood by the decision-makers.Originality/valueDeveloping an SC observatory usually requires managing a large number of alternatives and criteria. The developed methodology uses parsimonious weighting methods, providing DMs with an easy-to-use and time-saving tool. A future research step will be to complete the methodology by defining the minimum variation required for one or more criteria to reach a specific position in the ranking through the implementation of a post-fact analysis.

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An integrated multi-criteria decision-making approach for sustainable supply chain performance evaluation from a manufacturing perspective

Oubrahim,

Sefiani

2024

IJPPM

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PurposeOver the last 2 decades, supply chain sustainability research has become a highly dynamic and fruitful study area. This field has garnered significant attention due to its potential to reshape decision-making processes within supply chains. At the same time, the practical side of supply chain operations remains intensely competitive in today’s business landscape. Furthermore, the current academic research aims to outline effective strategies for achieving sustainability across supply chains, particularly in the manufacturing sector. In response to these challenges, this research has conducted an integrated multi-criteria decision-making approach to evaluate sustainable supply chain performance from the triple bottom line perspective, including financial, environmental, and social performance.Design/methodology/approachThe initial stage involves selecting the crucial criteria (short-term and long-term) and alternatives for sustainable supply chain performance (SSCP) from experts and conducting an in-depth literature review. Initially, there were 17 criteria, but after a pilot test with co-authors and online discussions with experts, the number of criteria was subsequently reduced to 9. In the second phase, the Best-Worst Method (BWM) was applied to rank and prioritize the criteria. The third and final stage examined the causal relationship between the identified criteria, utilizing the Decision-Making Trial and Evaluation Laboratory (DEMATEL) technique.FindingsBased on BWM analysis results, the top three criteria in terms of prominence are: (1) return on investment (ROI), (2) product quality, and (3) manufacturing lead time. Out of the three alternatives, financial performance (FP) is the most crucial dimension for SSCP, followed by environmental performance (ENP) and social performance (SP). On the other hand, the DEMATEL approach showed that work health and safety (short-term criterion), asset utilization (long-term criterion), energy consumption (long-term criterion), waste disposal (long-term criterion), manufacturing lead time (short-term criterion), and on-time delivery (short-term criterion) are categorized within the cause group, while criteria such as return on investment (ROI) (long-term criterion), customer-service level (short-term criterion), and product quality (long-term criterion) fall into the effect group.Research limitations/implicationsThe proposed study has certain drawbacks that pave the way for future research directions. First, it is worth noting the need for a larger sample size to ensure the reliability of results, the potential inclusion of additional criteria to enhance the assessment of sustainability performance, and the consideration of a qualitative approach to gain deeper insights into the outcomes. In addition, fuzziness in qualitative subjective perception could be imperative when collecting data to ensure its reliability, as translating experts’ perceptions into exact numerical values can be challenging because human perceptions often carry elements of uncertainty or vagueness. Therefore, fuzzy integrated MCDM frameworks are better suited for future research to handle the uncertainties involved in human perceptions, making it a more appropriate approach for decision-making in scenarios where traditional MCDM methods may prove insufficient.Practical implicationsThe proposed framework will enable decision-makers to gain deeper insights into how various decision criteria impact SSCP, thus providing a comprehensive evaluation of SSCP that considers multiple dimensions, such as financial, environmental, and social performance within the manufacturing sector.Originality/valueThe proposed study is the first empirical study to integrate both BWM and DEMATEL approaches to evaluate sustainable supply chain performance in the manufacturing context.

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Supply chain performance measurement systems: Benefits and drawbacks

Cited by 4 publications

References 26 publications

Measuring Supply Chain Performance for Khanh Hoa Sanest Soft Drink Joint Stock Company: An Application of the Supply Chain Operations Reference (SCOR) Model

Measuring Supply Chain Performance for Khanh Hoa Sanest Soft Drink Joint Stock Company: An Application of the Supply Chain Operations Reference (SCOR) Model

Set up a supply chain observatory through the comparison of multi-criteria parsimonious methods

An integrated multi-criteria decision-making approach for sustainable supply chain performance evaluation from a manufacturing perspective

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