Supply chain quality management impact on organization performance: results from an international survey

Fernandes, Ana Cristina; Vilhena, Estela; Oliveira, Rui; Sampaio, Paulo; Carvalho, Maria Sameiro

doi:10.1108/ijqrm-05-2020-0159

Cited by 13 publications

(13 citation statements)

References 37 publications

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“…This empirical research, within a broader research project of an investigation into supply chain collaboration practices, involved a two-stage approach: (1) a comprehensive literature review for developing a conceptual framework of CE and (2) empirical testing of the proposed framework using data collected through a survey questionnaire, and analysis of survey data using comprehensive statistical analysis including hypotheses testing using correlation analysis and ANOVA tests. Several research studies (Fernandes et al, 2021;Bae, 2019) have used correlation analysis and ANOVA tests when testing relationships among factors and comparison of factors using empirical data. In this case, tools such as exploratory factor analysis and structural equation modelling (SEM) were not possible due to the nature of categorical data involved/collected in this research.…”

Section: Methodsmentioning

confidence: 99%

Supply chain performance measurement through collaborative effectiveness: an Asia–Pacific perspective

Mahadevan

Elias

Samaranayake

2022

IJPPM

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PurposeThe main purpose of this research is to investigate the supply chain performance through collaborative effectiveness, from the organisations of Asia–Pacific region perspective, compared with that of global organisations based on collaborative supply chain practices.Design/methodology/approachThe survey research methodology was adopted, involving the collection of survey data from 223 participants across 10 different industries and 6 geographic regions. Data included 103 organisations in the Asia–Pacific region including Australia, India, China, Malaysia, Singapore, Indonesia and Thailand.FindingsFrom a collaborative effectiveness perspective, the supply chain performance of Asia–Pacific organisations is different when compared with that of global organisations. It was also found that global organisations are driven by sales performance, while Asia–Pacific organisations are focussing mainly on the cost in terms of the number of employees, and therefore productivity. The metal industry stands out to be the best performing industry from a collaborative effectiveness perspective in the Asia–Pacific region and globally.Practical implicationsThe research findings can be used as a guide by industry practitioners to develop benchmarks for collaborative supply chain practices by industry and region of operations. This research has been limited to a few industries such as manufacturing, logistics, service and retail industries.Originality/valueThis research generates new knowledge on the relationship between the collaborative effectiveness and supply chain performance, from the perspectives of both Asia–Pacific and global organisations, based on a collaborative effectiveness framework. The study proposes an innovative approach of assessing supply chain performance through collaborative effectiveness from the perspectives of geographical boundaries and industry types.

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Section: Methodsmentioning

confidence: 99%

Supply chain performance measurement through collaborative effectiveness: an Asia–Pacific perspective

Mahadevan

Elias

Samaranayake

2022

IJPPM

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“…A theoretical model was developed and empirical research was conducted to examine the influence of SCQM aspects on organization performance based on a balanced scorecard viewpoint [41]. The results demonstrate that in the four balanced scorecard performance perspectives, all of the SCQM dimensions have a strong positive connection.…”

Section: Supply Chain Management and Quality Managementmentioning

confidence: 99%

Using a Modified SERVQUAL Approach to Assess the Quality of Supply Chain Services in Greek Online Supermarkets

Mitropoulou

Tsoulfas

2021

Logistics

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Background: The purpose of this paper is to study customer satisfaction concerning orders from online supermarkets, which have recently boomed to fulfil the increased needs of customers during the COVID-19 pandemic. The service quality, as well as aspects of the logistics efficiency, are being examined, and the gaps between the expectations of people using these services and their perceptions about the received services are being evaluated. Methods: A modified approach of the well-known model SERVQUAL is suggested and used in the case of Greek online supermarkets. Thus, an initial contribution of this paper is the formulation of a framework which can be used to assess the quality of B2C logistics services. Results: The results show that customers’ expectations are exceeding their experiential perceptions in all the examined fields, and therefore there is room for substantial improvement. The study identified areas in which supermarkets’ online shops are close to meeting customer expectations and areas in which they fall far short. Conclusions: Competition is expected to become more intense and efficient supply chains that provide services of high quality will have a determinant role to play. Moreover, online supermarkets will have to rethink of their omni-channel structures to maintain and increase their market share. This is of particular importance during turbulent times such as the ones we are experiencing now.

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“…The authors of [34] believed that, as the manufacturing environment becomes highly competitive, these companies are dependent on their capacity to produce high quality products to survive. The authors of [35][36][37] highlighted QM's paramount roles, as it helps improve organizational efficacy, allows companies to keep up with the competition, encourages innovative processes, and enhances customer satisfaction. Respective empirical studies by [38][39][40] examined whether QM practices are correlated with successful energy performance and reported that QM's role is substantial in ensuring the energy management strategies' successes.…”

Section: Quality Managementmentioning

confidence: 99%

Modeling the Sustainable Integration of Quality and Energy Management in Power Plants

et al. 2022

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(1) Background: this paper aimed at modeling the sustainable integration of quality and energy management system (IQEM) via identifying critical success factors (CSFs) and analyzing the effect on energy management; (2) Methods: The research adopted theoretical and practical methods, through carefully examining the literature to extract the research gap and CSFs that establish a sustainable model for the integration of quality and energy management, while the practical method was energy experts’ arbitration and to develop a sustainable model in power plants. The study used SmartPLS and SPSS software for analysis purposes, collected data using a 5-point Likert scale and employed a cross-sectional approach survey questionnaire; (3) Results: The research succeeded in identifying the most important CSFs necessary for the sustainable integration of (IQEM). This investigation discovered that the identified CSFs are significantly related to the electricity sector’s energy management integration success (EMIS). The study’s results showed that the identified IQEM’s CSFs, such as EP with p-values (0.000), SQI (0.000), EMT (0.019), A (0.003), SP (0.010), are significantly associated with EMIS and improve quality and energy management; (4) Conclusions: This study succeeded in modeling a framework that ensures integrated and sustainable success between energy management and quality in developing countries power plants.

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Supply chain quality management impact on organization performance: results from an international survey

Cited by 13 publications

References 37 publications

Supply chain performance measurement through collaborative effectiveness: an Asia–Pacific perspective

Supply chain performance measurement through collaborative effectiveness: an Asia–Pacific perspective

Using a Modified SERVQUAL Approach to Assess the Quality of Supply Chain Services in Greek Online Supermarkets

Modeling the Sustainable Integration of Quality and Energy Management in Power Plants

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