“…The primary risk factors in the supply chain include: customer relationship management and comprehensive customer service, demand management, effective implementation of logistics processes, correct functioning of logistics subsystems, product development, proper management of technology, optimal implementation of the strategy SSCM and the relationship of competition and external stakeholders (Sodhi and Lee, 2007). In addition, it should be emphasized that SCRM is not only an extremely important problem, but also the level of its complexity is steadily increasing (Qazi and Gaudenzi, 2016;Sodhi and Lee, 2007;Wieland and Wallenburg, 2012). The global scope of operations makes supply chains more complex, which leads to increased number of organizations that properly implement processes taking place in them (Tse and Tan, 2012).…”