Sustainable Reference Service Practices in the 21st Century

Abstract

This chapter focused on sustainable reference service practices in the 21st century. The chapter discussed issues relating to overview of reference service, traditional reference services, reference resources prior ICT proliferation, reference service practices in the 21st century. Also, issues relating to 21st century reference sources/resources, advantages of electronic/virtual reference service, sustaining reference service practices in the 21st century, as well as sustainability challenges of 21st century reference service practices were all discussed. The chapter reviewed significant literature on the topic of discussion, and the researcher used Google to obtain scholarly papers from open access databases that are relevant to the study, which provided the basis for the reviewed literature.