Sustainable Service

Abstract

This special issue delves deeply into the pivotal challenge of sustainability, using the lens of the United Nations Sustainable Development Goals and the UN Global Compact as its foundation. Emphasizing the multifaceted nature of sustainability, the discussion spotlights its interdisciplinary and multistakeholder character, making a strong case that services research should be the epicenter of sustainability research and action. We introduce a new definition of “service sustainability” that brings together diverse fields such as policymaking, engineering, resource management, and education. This definition is not just an academic construct; it carries important managerial and policy implications. Organizations, both in the corporate and governmental sectors, are urged to adapt services that cater to present-day demands with a foresight that ensures the flourishing of future generations. At its heart, this updated approach emphasizes improving services while being aware of the social, environmental, and economic aspects of our connected world.

Beyond apples and oranges: unraveling the complexity in corporate sustainability reporting

“…The concept of sustainable service as defined by Keiningham et al (2024) encapsulates the necessity of integrating multiple disciplines and stakeholders for a comprehensive approach to sustainability in services. The imperative for effectively measuring sustainable service is clear, given the limitations of current sustainability frameworks.…”

“…The escalating environmental concerns underscore the need to fundamentally rethink how services are designed and delivered. This section delves into the concept of sustainable service, drawing on the holistic definition by Keiningham et al . (2024, p. 4), and explores why its effective measurement is crucial, particularly in light of the limitations of current sustainability reporting frameworks.…”

“…The concept of sustainable service as defined by Keiningham et al . (2024) encapsulates the necessity of integrating multiple disciplines and stakeholders for a comprehensive approach to sustainability in services.…”