2020
DOI: 10.4018/978-1-7998-2097-0.ch009
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System and Environment for Tourism 4.0

Abstract: Smart cities are a new scheme for urban planning and management, in which smart destinations become key points for tourist attraction. The objective of the present study is to determine through the theoretical review, the most appropriate technological tools to be used in fairs and turn them into smart spaces. The Raíces International Gastronomic Fair of the city of Guayaquil and its satisfaction / dissatisfaction indexes are taken as an example case in order to propose a technological management system that i… Show more

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“…Literature background 2.1 Tourism 4.0 Tourism 4.0 is the transformation of technology-based tourism into hyperinterconnectedness of digital and physical platforms (Stylos et al, 2021;Stankov and Gretzel, 2020). Tourism 4.0 is the potential of tourism technology to facilitate interactivity, virtuality, activity dispersion, real-time data collection and operation, service orientation and human engagement (Pencarelli, 2020).It helps to overcome the traditional user-experiencedbased tourism into a dynamic and hybrid context by ensuring personalization (Van and Hieu, 2020), information accuracy (Pencarelli, 2020), security (Barbery-Montoya et al, 2020) and automation of services (Stankov and Gretzel, 2020).…”
Section: Introductionmentioning
confidence: 99%
“…Literature background 2.1 Tourism 4.0 Tourism 4.0 is the transformation of technology-based tourism into hyperinterconnectedness of digital and physical platforms (Stylos et al, 2021;Stankov and Gretzel, 2020). Tourism 4.0 is the potential of tourism technology to facilitate interactivity, virtuality, activity dispersion, real-time data collection and operation, service orientation and human engagement (Pencarelli, 2020).It helps to overcome the traditional user-experiencedbased tourism into a dynamic and hybrid context by ensuring personalization (Van and Hieu, 2020), information accuracy (Pencarelli, 2020), security (Barbery-Montoya et al, 2020) and automation of services (Stankov and Gretzel, 2020).…”
Section: Introductionmentioning
confidence: 99%