Systemic principles of value co-creation: Synergetics of value and service ecosystems

Meynhardt, Timo; Chandler, Jennifer D.; Strathoff, Pepe

doi:10.1016/j.jbusres.2016.02.031

Cited by 170 publications

(145 citation statements)

References 38 publications

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“…The current theory of economic development embraces achievements from a broad range of branches of knowledge, and, primarily, from those that address nonlinear processes in nature and in the societynonlinear dynamics, catastrophe theory, synergetics (for example [9][10][11][12]). This allows us to broaden our conceptual horizon of the innovative development of the economic systems in terms of globalization and increasing competition on domestic and foreign markets.…”

Section: Resultsmentioning

confidence: 99%

Nonlinear dynamics and sustainable development of industrial enterprises within the framework of synergetic paradigm

Chuprov

2016

SHS Web of Conferences

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Abstract. The paper considers development of industrial complexes in the context of synergetic paradigm. Contradictions and dynamism of the world and national economies have become the source of incredible changes interfering the work of industrial complexes. Russian industry suffers from the threats that are caused by resource degradation and ruin of the sustainability of industrial enterprises' work because of external factors. As a background to existing institutional changes in Russia and WTO, the entrance into the world economy globalization disturbs the work of enterprises, which, in turn, can initiate non-linear processes and as a result, fast and sharp reconstructions studied in synergetics. The influence of an information factor on the behavior of industrial enterprises and their stability in the environment of innovative changes and the economy of knowledge is discussed. The results of research obtained in the theory of nonlinear fluctuations are applied in the analysis of stability property in developing economic systems. Therefore, in terms of the catastrophe theory it is possible to discuss dynamic processes of economic evolution within activities of the developing industrial enterprises related to perestroikas and efficiency. It is shown that, from the point of view of the mathematical perestroikas theory, poorly developed enterprises with smaller losses pass into the improved stable state rather than a more advanced enterprises, which stability causes additional difficulties in acquiring a stable effective state. Thus, provided that there is a possible spasmodic, instead of continuous one, transition to the improved stable state, an enterprise will be able to evolve itself while approximating a similar state.

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Section: Resultsmentioning

confidence: 99%

Nonlinear dynamics and sustainable development of industrial enterprises within the framework of synergetic paradigm

Chuprov

2016

SHS Web of Conferences

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“…Whether the outcome of a collaborative process is VCC or VCD depends on the actor's interpretation and assessment of value in the social context. Different actors experiencing the same cocreation or co-destruction process may hold different perceptions about value since actors interpret value based on the meanings they assign to the objects or their behaviors [66]. Therefore, value can be positive or negative, is unique to individuals, and should be assessed separately and dynamically [17].…”

Section: Vcc and Vcd Value Outcomesmentioning

confidence: 99%

Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems: A Structured Literature Review

Tuunanen

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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This paper investigates resource integration and social interaction as the two core processes of value co-creation and co-destruction in a service system. We applied a structured literature review as our research methodology to develop a framework to depict the components of value co-creation and co-destruction processes and to understand the behavioral drivers of service system actors as well as the positive and negative value outcomes derived through resource integration and social interaction. By analyzing the 51 papers that meet the inclusion criteria, we found that actors' engagement in value creation process are motivated by different behavioral drivers. Then, applying resource integration, and more specifically, access, matching, and resourcing, actors interact through social interaction employing communication, dialogue, and trust contribute to the dynamic process of value co-creation and co-destruction embedded on context-based practices, which leads to actors' unique perceived value outcomes.

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“…S-D Logic has recently identified the service eco-system as the unit of analysis for value co-creation, being able to capture the network dynamics (Vargo & Lusch, 2011;Wieland, Polese, Vargo, & Lusch, 2012;Meynhardt, Chandler, & Strathoff, 2016). In particular, Vargo, Maglio, & Akaka, (2008) -considering organizations as networks of relationships -introduced service ecosystems, extending the concept of service systems (Maglio & Spohrer, 2008).…”

Section: Service Ecosystems Viewmentioning

confidence: 99%

“…According to some recent calls for research (Barile, Lusch, Reynoso, Saviano, & Spohrer, 2016;Lusch et al 2016), understanding the enablers of service exchanges is essential for both researchers and managers. Among these drivers, Meynhardt et al (2016) maintained that institutional changes can have a long-run influence on service ecosystems viability, triggering ecosystem evolution (Koskela-Huotari, Edvardsson, Jonas, Sörhammar, & Witell, 2016). However, to understand the role of institutions -in driving the interactions and resource sharing at the roots of value co-creation -institutional arrangements should be investigated empirically.…”

Section: Theoretical and Managerial Implicationsmentioning

confidence: 99%

Defining Health Service Eco-System “Infection”: A Critical Analysis of Patient Surveys

Ciasullo¹,

Troisi²,

Cosimato³

et al. 2018

IJBM

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Purpose -This paper focuses on the analysis of the most common tools that health care organizations use to assess the quality of the delivered services, the patient surveys. In line with the results of a systematic literature review on the issue, the study embraces service ecosystem perspective to understand why these surveys are unable to grasp actors' disposition to co-create value for the health care system.Methodology -An in-depth literature review based on PRISMA framework explored 34 works on the topic of patient surveys in order to trace the evolution of the relationship users/providers and to highlight the criticalities related to the adoption of patient surveys in service-oriented era. The study discusses critically their efficacy to understand how they can affect (positively or negatively) the viability of a health care service eco-system.Findings -The literature review highlights patient surveys inability in grasping the real perception that patients have of experienced services and in involving them in value co-creation, through their engagement in service design and delivery. Moreover, the results reveal the need to adopt Service Dominant (S-D) Logic and service eco-system perspective to reread the traditional tools to measure quality in healthcare. For this reason, the metaphor of health service eco-system "infection" is launched, depicting the negative influence of patient satisfaction surveys on value co-creation and the subsequent service eco-system viability.Practical implications -The study shows that assuming a service eco-system perspective based on S-D logic, health care system should boost and preserve value co-creation processes. Moreover, institutions should foster those "rules of the game" that institutionalize the contribution of health providers to value co-creation, defining specific strategies to avoid the "infections" of health care service eco-system, e.g. investing and promoting non-detrimental tools.Originality -This study represents one of the first attempts to reread the tools used to assess patient embracing a service eco-system perspective. Interesting implications have been presented in terms of the negative effect that traditional assessment tools have on providers, patients and the whole society.

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Systemic principles of value co-creation: Synergetics of value and service ecosystems

Cited by 170 publications

References 38 publications

Nonlinear dynamics and sustainable development of industrial enterprises within the framework of synergetic paradigm

Nonlinear dynamics and sustainable development of industrial enterprises within the framework of synergetic paradigm

Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems: A Structured Literature Review

Defining Health Service Eco-System “Infection”: A Critical Analysis of Patient Surveys

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