Tag analysis as a tool for investigating information behaviour: comparing fan-tagging on Tumblr, Archive of Our Own and Etsy

Price, Ludi; Robinson, Lyn

doi:10.1108/jd-05-2020-0089

Cited by 9 publications

(4 citation statements)

References 44 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The empirical context for this study is Etsy.com, one of the most popular s-commerce marketplaces for small businesses (Price and Robinson, 2021). As a dynamic, global marketplace for unique art and craft goods, Etsy.com has over 31.7 million users (Etsy.com, 2022).…”

Section: Methodology 41 Empirical Research Contextmentioning

confidence: 99%

The effect of social commerce attributes on customer engagement: an empirical investigation

Busalim,

Hollebeek,

Lynn

2023

INTR

View full text Add to dashboard Cite

PurposeSocial commerce (s-commerce) offers community-based platforms that facilitate customer-to-customer interactions and the development of customers' social shopping-based experience. While prior research has addressed the role of customer engagement (CE) in boosting s-commerce-based sales and performance, insight into the effect of s-commerce attributes on CE remains tenuous. Addressing this gap, this study examines the role of specific s-commerce attributes (i.e. community, collaboration, interactivity and social dynamics) on CE, which is, in turn, proposed to impact customers' repurchase- and electronic word of mouth (eWOM) intention.Design/methodology/approachA web-based survey was deployed to target users of a popular s-commerce platform, Etsy.com. Partial least squares structural equation modeling (PLS-SEM) was, then, used to analyze the survey data collected from 390 users.FindingsThe results reveal that the four examined attributes positively affect CE. The findings also demonstrate CE's positive effect on customers' repurchase- and eWOM intention.Originality/valueThough CE has been identified as a key s-commerce performance indicator, little remains known about the role of specific s-commerce attributes in driving CE, as, therefore, explored in this research. Specifically, the authors examine the role of s-commerce-based community, collaboration, interactivity and social dynamics on CE. Their analyses also corroborate that CE, in turn, drives customers' post-purchase (i.e. repurchase/eWOM) intention. Managerially, our findings can be used to develop more engaging s-commerce platforms.

show abstract

Section: Methodology 41 Empirical Research Contextmentioning

confidence: 99%

The effect of social commerce attributes on customer engagement: an empirical investigation

Busalim,

Hollebeek,

Lynn

2023

INTR

View full text Add to dashboard Cite

show abstract

“…There have been a number of studies on Instagram relevant topics, such as the use of hashtags in information retrieval (Huang and Copeland, 2020; Price and Robinson, 2021; Rauschnabel et al, 2019). Ford et al (2014) found that hashtags, when used intentionally, were a useful means of creating networks (albeit possibly micro-networks) for sharing information and resources on social media platforms.…”

Section: Information Behaviour and Instagrammentioning

confidence: 99%

Purposive and non-purposive information behaviour on Instagram

Marcella-Hood

Marcella

2022

Journal of Librarianship and Information Science

View full text Add to dashboard Cite

User information behaviour on Instagram was explored via 274 responses to an online survey. Instagram is recognised as a powerful visual platform and consistently reports high engagement statistics across its variety of users. Research on Instagram to date has focussed on marketing communications theory, in particular its production of influencers as a new type of celebrity and source. The authors undertook an exploratory study to examine user interaction with the platform from the perspective of information behaviour research. The survey sought data relating to the rich body of information behaviour theory, particularly in relation to the needs or motivations underpinning information seeking, preferred sources of information and criteria for their evaluation, trust of Instagram creators and purposive and non-purposive engagement with information. An evolutionary model of information behaviour on Instagram is proposed, which draws on previous studies of information behaviour. The credibility of information on Instagram was a key theme in the survey findings, with respondents varying in the degree to which they trusted information on the platform and adopting complex, time-consuming and sometimes conflicting strategies to fact check where they felt reliability was important; future research exploring this further is recommended, to help understand the role and motivations of the information seeker in this process. The research also reveals a heightened blurring in comprehension surrounding the concepts of information and opinion amongst users and academics.

show abstract

“…Research studies predicated in both fan studies and LIS are surprisingly rare, despite the two fields having much in common. That said, a number of studies do exist that consider: fan fiction repositories in fan communities (Bullard, 2016), fan fiction collections and management in libraries (Price and Robinson, 2017a), the digital archiving behaviors of media fans (De Kosnik, 2016), and fans' information behaviors in general (Forcier, 2017;Price, 2017;Price and Robinson, 2017b;Price and Robinson, 2021). Studies relating to information behaviors have focused on individuals with a variety of interests, including fans of television (e.g., Forcier, 2017), music (e.g., Vesga Vinchira, 2019), sports (e.g., Joinson, 2000), and gaming (e.g., Nyman, 2011).…”

Section: Literature Reviewmentioning

confidence: 99%

“I found what I needed, which was a supportive community”: an ethnographic study of shared information practices in an online cosplay community

Vardell

Wang

Thomas

2021

View full text Add to dashboard Cite

PurposeThis study explored the information practices of cosplayers, as well as the social norms, social types and information infrastructure of an online cosplay Facebook group, the Rey Cosplay Community (RCC).Design/methodology/approachTo better understand individual behavior, the authors made use of ethnographic methods and semi-structured interviews. Observation of the RCC was combined with information gleaned from select participant interviews.FindingsThe results suggest that the RCC can be conceived of as an information community where fans obtain and share information about cosplay costume making. Sufficient and well-organized information and positive community culture greatly help community members make their costumes.Originality/valueThis works serves as a bridge between fan studies and information science research in its exploration of online communities, shared information practices and creating non-toxic virtual environments. It also lends support to the idea that positivity, respect for community rules and a tight-knit connection between members play essential roles in building a non-toxic fan and information community.

show abstract

Tag analysis as a tool for investigating information behaviour: comparing fan-tagging on Tumblr, Archive of Our Own and Etsy

Cited by 9 publications

References 44 publications

The effect of social commerce attributes on customer engagement: an empirical investigation

The effect of social commerce attributes on customer engagement: an empirical investigation

Purposive and non-purposive information behaviour on Instagram

“I found what I needed, which was a supportive community”: an ethnographic study of shared information practices in an online cosplay community

Contact Info

Product

Resources

About