Taking-off corporate social responsibility programs: An AHP application in airline industry

Karaman, Abdullah S.; Akman, Engin

doi:10.1016/j.jairtraman.2017.06.012

Cited by 55 publications

(49 citation statements)

References 44 publications

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“…Thus lifelong learning culture might be adopted (such as continuous development for leaders, e-learning and distance learning, rich professional and personal development opportunities) and all employees can develop themselves continuously. Employee well-being and engagement receives the highest grade (Cowper-Smith & Grosbois, 2011;Wang et al, 2015;Chang et al, 2015;Karaman & Akman, 2017). In addition to this, it is becoming a necessity for the operators to apply a human resource policy respecting multicultural and cultural differences.…”

Section: Discussionmentioning

confidence: 99%

“…In order to establish long-term relationships with airlines which are their another customers, they should meet their needs too. The impacts of the products and services, which increase customer satisfaction, are viewed as the most important factor in CSR formation and customer focus and service quality are the most important dimensions of CSR implementation (Wang et al, 2015;Chang & Yeh, 2016;Karaman & Akman, 2017). Accordingly, it is necessary for airport operators to provide high quality services to their customers by utilizing new technologies (mobile applications etc.).…”

Section: Discussionmentioning

confidence: 99%

“…In the literature, there are some studies searching aviation companies' CSR activities (Anholon et al, 2016;Durmaz et al, 2011;Karaman & Akman, 2017;Kuo et al, 2016;Lynes & Andrachuk, 2008;Chang & Yeh, 2016;Koç & Durmaz, 2015;Oto et al, 2012;Skouloudis et al, 2012;Graham, 2005;Upham & Mills, 2005;Jordao, 2009;Chang et al, 2015;Wang et al, 2015;Philips, 2006). But especially in our country, there are relatively less studies examining CSR activities of airport operators.…”

Section: Turkish Airport Systemmentioning

confidence: 99%

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Corporate Social Responsibility Applications in Turkish Airport System

Güreş¹,

Yılmaz²,

Arslan³

et al. 2017

IJBM

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Businesses in aviation industry, where fierce competition has been encountered, have had to pay more attention to their relationships with the environment to increase their market share and to survive. In this context, enterprises have started to focus on corporate social responsibility (CSR) applications to provide sustainability in terms of environmental, social and economic. Although there are many academic studies on this subject in other sectors, it is relatively less in aviation sector. Therefore, in this study, CSR applications in terms of enterprises operating in Turkish airports have been analysed using GRI (Global Reporting Initiatives) scale for the airport system. Within the extent of the research, the necessary information has been obtained through the reports published by the companies, internet pages and social media accounts etc. for CSR activities. Content analysis was used to analyze the data. As a result of the research, it has been determined that the majority of enterprises do not share their CSR applications publicly enough, even if they perform most of these activities. According to the results, suggestions have been made to the airport and terminal operators to apply more effective CSR activities.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Turkish Airport Systemmentioning

confidence: 99%

See 1 more Smart Citation

Corporate Social Responsibility Applications in Turkish Airport System

Güreş¹,

Yılmaz²,

Arslan³

et al. 2017

IJBM

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“…Results also show that annual inflation and GDP growth rate in the country has a major influence on the sustainability of the airlines in India. Karman and Akman (Karaman and Akman, 2018) used the Analytical Hierarchical Process (AHP) to Turkish airline industry to assess and weigh the CSR program criteria among multiple alternatives. Questionnaires based on the pairwise comparison, answered by a number of experts working in different major airline companies, are used to assess the relative importance of related factors.…”

Section: Literature Reviewmentioning

confidence: 99%

Ranking the Libyan airlines by using Full Consistency Method (FUCOM) and Analytical Hierarchy Process (AHP)

Badi

Abdulshahed

2019

Oper. Res. Eng. Sci. Theor. Appl.

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Performance measurement and evaluation of the airlines are a key point for improving their performance. This evaluation can help achieving the airline targets. The aim of this paper is to evaluate and compare the performance of four Libyan airlines by considering five main areas of performance; the airline reliability, employees, management, customer's satisfaction and tangibles. In this work, a hybrid method which combined the Full Consistency Method (FUCOM) and Analytical Hierarchy Process (AHP) in one system has been used to assess the four Libyan airlines. In the AHP method, the number of the required pairwise comparisons are increases dramatically with the number of the elements to be compared. The more the comparisons are the higher is the likelihood that the decision maker will introduce erroneous data. In this regard, the problem has been solved by means of using integer, decimal values from the predefined scale for the pairwise comparison of the criteria. The results show that the reliability is the most important performance area followed by satisfaction. Among the four investigated airlines, Libyan Wings were ranked first with a total 0.392 score.

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“…Regarding environmental sustainability, there are two broad elements that are explicitly or implicitly present in most of the previous studies, namely the reduction in the use of materials and energy [13][14][15][16]18,19,21,[35][36][37][38][39] and the reduction in the company s emissions [13,15,16,[18][19][20][21][35][36][37][38][39].…”

Section: Introductionmentioning

confidence: 99%

Becoming Carbon Neutral in Costa Rica to Be More Sustainable: An AHP Approach

André

Valenciano-Salazar

2020

Sustainability

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We propose addressing an organization’s adoption of an environmental certification as a multicriteria problem considering environmental sustainability as well as economic and strategic aspects. Our methodological approach uses the Analytical Hierarchy Process (AHP), which we use in an empirical application to analyze the adoption decision of several Costa Rican firms and institutions. Firstly, we select a set of economic, strategic, and environmental criteria that seem relevant for the organization’s direction. We select these criteria according to our literature review and a series of face-to-face interviews with scholars and companies’ managers. As an environmental certification, we focus on Carbon Neutral (CN), which is a domestic certification aimed at reducing or offsetting carbon emissions. For the sake of comparison, we also consider ISO 14001, which is a well-known international standard aimed at compliance with environmental norms. We conduct the AHP analysis using the answers given by 24 companies and institutions, which in aggregate terms, give CN a higher score than ISO 14001. This result is mainly due to the fact that CN ranks above ISO 14001 when attending to environmental sustainability, although ISO 14001 tends to be preferred in economic and strategic terms.

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Taking-off corporate social responsibility programs: An AHP application in airline industry

Cited by 55 publications

References 44 publications

Corporate Social Responsibility Applications in Turkish Airport System

Corporate Social Responsibility Applications in Turkish Airport System

Ranking the Libyan airlines by using Full Consistency Method (FUCOM) and Analytical Hierarchy Process (AHP)

Becoming Carbon Neutral in Costa Rica to Be More Sustainable: An AHP Approach

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