Technological Communication Tools in Use - The Shape of Knowledge Shared within Software Development Teams

Pinto, Danieli; Garcia, Karoline; Tenório, Nelson

doi:10.5220/0006503401580166

Cited by 3 publications

(1 citation statement)

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“…Thus, the basis of CoPs becomes Computer-Supported Cooperative Work (CSCW). For instance, techcommunication tools, the so-called chat-tech, are intensively adopted in the workplace as applications such as WhatsApp, Telegram, and Skype are being used to coordinate work, scheduling, and discussion and interaction groups (TENÓRIO; BJØRN, 2019a; TENÓRIO; PINTO; BJØRN, 2017;GARCIA;TENÓRIO, 2017;HANDEL;HERBSLEB, 2002). Thus, previous CSCW research explores the work supported by technologies (BJØRN; HERTZUM, 2011) by fragmenting the nature of the still fundamentally important invisible work performed by secretaries, nurses, and remote workers, and others (BOSSEN, FOSS, 2016;WAGNER, 1993).…”

Section: Introductionmentioning

confidence: 99%

The use of whatsapp as a practice tool in a virtual community in an early childhood and elementary school education

Tenório¹,

Sartori²,

Strozzi

et al. 2021

ETD - Educ. temat. digit.

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The community of practice (CoP) is based on the interaction among its participants, which encourages them to participate in a permanent dialogue for dissemination and sharing of knowledge. In this context, the research aims to analyze the sharing of organizational culture through the creation and use of a virtual CoP in a private elementary school that used the WhatsApp application. Therefore, the methodology used is a case study, with qualitative-quantitative objectives. Qualitative because it presents an analysis of the individual's participation in the CoP and quantitative because a questionnaire was applied after the involvement of the items in the CoP to verify if there was the sharing of knowledge. The results show that the sharing of information was managed productively through the domain of elements, participation, and commitment on the part of the persons that participated in the CoP.

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