Technology-Based Training: The Future of Using Virtual Reality Training in the Egyptian Hotel Sector

Abstract

Virtual reality (VR) training in hospitality establishments offers a revolutionary approach to employee training and skill development. Traditional immersive technology creates realistic, interactive simulations that can enhance the training experience in a way that traditional methods cannot. This paper aims to explore the prospects related to the adoption of virtual reality training (VRT) in the Egyptian hotel sector. To complete this research primary data were collected through an exploratory study. The exploratory study was conducted using the Delphi technique which includes three rounds with (19) academic experts and hospitality industry experts. The results showed that most hospitality establishments in Egypt do not use virtual reality technology in training. The results also indicated that one of the prospects for training with virtual reality technology is that it will support multi-user interactions remotely, and technologies such as artificial intelligence (AI) and augmented reality (AR). The research recommends that the Egyptian hotel sector use virtual reality technology in training to improve staff performance, skills, and productivity.