Technology Requirements and Work Group Communication for Telecommuters

Abstract

As organizations implement more and more distributed work arrangements such as telecommuting, there is a need to understand the determinants of success of this new work setting. This research investigated three variables believed to impact outcomes in telecommuting: the availability of information system technology, the availability of communication technologies, and the communication patterns of telecommuters within their work groups. Two perspectives are used in this study. The direct effects of these three variables on perceived productivity, performance, and satisfaction were tested. A second perspective, based on the concept of fit and contingency theory, posits that successful telecommuting outcomes, measured by perceived productivity, performance, and satisfaction, are predicted by interactions between these independent variables. The study was conducted by surveying multiple respondents from different organizations who were members of work groups in which some or all employees were telecommuters. The results indicate that technology variables positively impact productivity, performance, and satisfaction of telecommuters, while the interaction between the technology variables is significant in predicting perceived productivity. Work group communication, as measured by the centrality of individuals, negatively affects perceived productivity and performance. The paper presents a discussion of the theoretical significance of these findings, and offers recommendations for future research.

Impact of internet of things (IoT) in disaster management: a task-technology fit perspective

“…In the existing literature, the task construct has been modeled into non-routineness and interdependence (Goodhue and Thompson 1995); quantitative analysis, literature searches, Fig. 7 Requirement-technology fit model (Source: Adapted from Goodhue and Thompson 1995;Yang et al 2013) text and document organization, and data file access (Goodhue et al 1997); a set of managerial questionnaire (Goodhue et al 2000); communication centrality (Belanger et al 2001); tasks varying in structure (Shirani et al 1999 (Carver and Turoff 2007), training (Holguín-Veras et al 2007) and authentication (Haddow et al 2008).…”

Cross‐Cultural Telecommuting Evaluation in Mexico and the United States

“…Bellanger argues that these determinants must be matched to ensure successful outcomes of telecommuting. For example, in another research project, findings supported the matching of computer and telecommunications technology to telecommuters, based on their needs to communicate with teammates (Bellanger, Collins, and Cheney, 2001). …”

“…Researchers such as McCloskey and Igbaria (1998) and Bellanger (1998Bellanger ( , 1999Bellanger ( , 2001) conducted extensive literature reviews, provided research agendas, and set the stage for continuing research on this important issue.…”

A consumption theory and task-fitness perspective of wireless internet adoption for mobile commerce

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