The Association between Care Experiences and Parent Ratings of Care for Different Racial, Ethnic, and Language Groups in a Medicaid Population

Wilkins, Victoria; Elliott, Marc N.; Richardson, Andrea; Lozano, Paula; Mangione-Smith, Rita

doi:10.1111/j.1475-6773.2010.01234.x

Cited by 22 publications

(18 citation statements)

References 48 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…[54,73,76,[78][79][80]83,84,87,105,114,152] Also, time management [54,76,[79][80][81][82][83]87,89,105,107,108,152], providing explanations [34,73,76,80,85,100,102,107,108,119,149,152] and giving appropriate information [63,69,84,87,110,114,121,127,131,132,147,[153][154][155] were mentioned as core skills for a doctor to facilitate ICC communication.…”

Section: Differences In Cultural Perception Of Illness and Diseasementioning

confidence: 99%

See 1 more Smart Citation

Factors influencing intercultural doctor–patient communication: A realist review

Paternotte

Dulmen

Lee

et al. 2015

Patient Education and Counseling

128

View full text Add to dashboard Cite

show abstract

Section: Differences In Cultural Perception Of Illness and Diseasementioning

confidence: 99%

“…These core skills were, for example, listening [47,[71][72][73][74][75][76][77][78][79][80][81][82][83] and explaining, or avoiding medical jargon. Also, both patients and doctors felt more satisfied when the doctor checked the patient's understanding.…”

Section: Language Differencesmentioning

confidence: 99%

Factors influencing intercultural doctor–patient communication: A realist review

Paternotte

Dulmen

Lee

et al. 2015

Patient Education and Counseling

128

View full text Add to dashboard Cite

show abstract

“…Racial/ethnic minorities are at-risk for poor healthcare experiences in traditional primary care settings, [17][18][19][20][21][22][23][24][25][26][27] which can contribute to negative physical and mental health outcomes. 14 In general patient populations, patientreported experiences with accessing healthcare are less positive for Black, Hispanic, and Asian/Pacific Island (A/PI) patients compared to Whites.…”

Section: Introductionmentioning

confidence: 99%

Racial/Ethnic Differences in Primary Care Experiences in Patient-Centered Medical Homes among Veterans with Mental Health and Substance Use Disorders

et al. 2016

View full text Add to dashboard Cite

BACKGROUND: Patient-Centered Medical Homes (PCMH) may be effective in managing care for racial/ ethnic minorities with mental health and/or substance use disorders (MHSUDs). How such patients experience care in PCMH settings is relatively unknown. OBJECTIVE: We aimed to examine racial/ethnic differences in experiences with primary care in PCMH settings among Veterans with MHSUDs. DESIGN: We used multinomial regression methods to estimate racial/ethnic differences in PCMH experiences reported on a 2013 national survey of Veterans Affairs patients. Both Blacks and Hispanics reported more positive (RDs = 2.3; 4.2) and fewer negative (RDs = −1.8; -1.9) provider ratings, and more positive experiences with decision making (RDs = 2.4; 3.0). Blacks reported more positive (RD = 3.9) and fewer negative (RD = −5.1) experiences with selfmanagement support. CONCLUSIONS: In a national sample of Veterans with MHSUDs, potential deficiencies were observed in access, self-management support, and comprehensiveness. Racial/ethnic minorities reported worse experiences than Whites with access, comprehensiveness, communication, and office staff helpfulness/courtesy.KEY WORDS: patient-centered medical home; health care experience; race and ethnicity; mental health services.

show abstract

“…Providing understandable information: Study participants appreciated the application's patientfriendly language, crediting it for helping them understand and take greater interest in their medical conditions. Additional work is needed to address issues of health literacy and numeracy, including providing information in a patient's preferred language [64]; 4. Improving accuracy of data in the health record: Medical records can be inaccurate, incomplete, and biased.…”

Section: Benefitsmentioning

confidence: 99%

Patient Experiences Using an Inpatient Personal Health Record

Woollen¹,

Prey²,

Wilcox³

et al. 2016

Appl Clin Inform

View full text Add to dashboard Cite

SummaryObjective: To investigate patients' experience using an inpatient personal health record (PHR) on a tablet computer to increase engagement in their hospital care. Methods: We performed observations and conducted semi-structured interviews with 14 post-operative cardiac surgical patients and their family members who received an inpatient PHR. Themes were identified using an inductive coding scheme. Results: All participants responded favorably to having access to view their clinical information. A majority (85.7%) of participants used the application following an initial training session. Patients reported high satisfaction with being able to view their hospital medications and access educational materials related to their medical conditions. Patients reported a desire to view daily progress reports about their hospital stay and have access to educational information about their postacute recovery. In addition, patients expressed a common desire to view their diagnoses, laboratory test results, radiology reports, and procedure notes in language that is patient-friendly. Conclusion:Patients have unmet information needs in the hospital setting. Our findings suggest that for some inpatients and their family members, providing personalized health information through a tablet computer may improve satisfaction, decrease anxiety, increase understanding of their health conditions, and improve safety and quality of care. BackgroundBeing a patient in the hospital is an anxiety-inducing experience. Poor communication and lack of access to information can have detrimental effects on a patient's psychological wellbeing and coping abilities [1][2][3][4][5]. Policymakers [6, 7] and patient advocates [8,9] are increasingly focusing on this problem. This study investigates how an inpatient personal health record (PHR) may help address the information needs of patients and improve their engagement and experience in the hospital.Provision of medical information and education about care can allay a patient's uncertainty and stress [10][11][12][13][14][15]. Further, sharing information has been shown to reduce patient requests for clinicians' time, foster a sense of control and empowerment while promoting self-efficacy and ownership of illness [16][17][18], and lead to increased participation as an informed partner in making health decisions [19][20][21][22]. Previous research suggests that patients want to use PHRs and believe that they will be valuable [23]. Moreover, patients believe that their adherence to treatment regimens will improve if they have the opportunity to read and understand their health information [24,25]. However, patients are not typically given the opportunity to review their health information in the hospital. For example, in a survey of hospitalized patients conducted by Cumbler and colleagues, 90% of respondents said they wanted to review their hospital medication list for accuracy, but only 28% said they were given the opportunity to do so [26]. Without access to a documented care plan, patients ar...

show abstract

The Association between Care Experiences and Parent Ratings of Care for Different Racial, Ethnic, and Language Groups in a Medicaid Population

Abstract: Communication-based interventions may improve experiences and ratings of care for all subgroups, although implementation of these interventions may need to consider preferences associated with race, ethnicity, and language.

Cited by 22 publications

References 48 publications

Factors influencing intercultural doctor–patient communication: A realist review

Factors influencing intercultural doctor–patient communication: A realist review

Racial/Ethnic Differences in Primary Care Experiences in Patient-Centered Medical Homes among Veterans with Mental Health and Substance Use Disorders

Patient Experiences Using an Inpatient Personal Health Record

Contact Info

Product

Resources

About