The Bot on Speaking Terms: The Effects of Conversation Architecture on Perceptions of Conversational Agents

CUI@CHI 2024: Building Trust in CUIs—From Design to Deployment

“…Christina Wei is a Ph.D. student in the School of Information at the University of Toronto, Canada. Her research focuses on designing conversation architecture for AI agents [43] in human-AI collaborative decision-making scenarios. She has previously organized a workshop at ACM CUI 2023, and she is on the organizing committee for the upcoming ACM CUI 2024 conference.…”

“…This lack of research is perhaps most evident in the opacity associated with the fundamental nature of trust, and specifically its conceptualization [24]. While the term 'trust' finds frequent usage within HCI [4] and the more specialized literature on CUIs [19,21,27,43], a clear and generally accepted definition within this context remains elusive. In CUIs, trust can manifest in diverse ways: (1) it may encompass both cognitive elements rooted in thinking and judgment and affective aspects rooted in feelings [42], (2) it often comprises attitudinal [25] and behavioral components [41], (3) it can be user-centric or agent-centric (including the owner of the agent) [42], and (4) its nature is inherently contextdependent [4,44].…”