The Challenges of Using Citizen Reporting to Improve Public Services: A Field Experiment and Framework

Buntaine, Mark T.; Hunnicutt, Patrick; Komakech, Polycarp

doi:10.2139/ssrn.3299044

Cited by 1 publication

(1 citation statement)

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“…The bulk of this work has sought to document how citizens’ political behavior is affected by the expansion of mass communication platforms that disseminate elite -sourced information (Boulianne, 2009). A smaller, but growing, body of work instead examines how ICT innovations allow citizens to be sources of information by reporting trash collection problems (Buntaine et al, 2019), violence (van der Wind & Humphreys, 2016) and corruption (Blair et al, 2019) and conveying political preferences, more broadly (Grossman et al, 2014, 2019).…”

Section: Introductionmentioning

confidence: 99%

The Effect of Election Proximity on Government Responsiveness and Citizens’ Participation: Evidence From English Local Elections

Dipoppa

Grossman

2020

Comparative Political Studies

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Does political engagement depend on government responsiveness? Identifying the drivers of political action is challenging because it requires disentangling instrumental from expressive motives for engagement and because government responsiveness is likely endogenous. We overcome the first challenge by studying citizens’ reporting of street-problems—a form of participation arguably driven by instrumental considerations. We overcome the second challenge by taking advantage of variation in local elections timing in England’s district authorities. We report three key results. First, local governments address requests faster in the months leading to elections. Second, street-problem reporting increases in (pre)electoral periods. Third, the increase in requests sent in preelection periods is driven by districts in which government responsiveness is higher. These findings show that, individuals consider expected benefits when choosing to undertake at least some instrumental forms of participation. Our results also underscore the importance of temporal factors that increase the perceived benefits of one’s political engagement.

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