The competitive intelligence diamond model with the approach to standing on the shoulders of giants

Oraee, Narges; Sanatjoo, Azam; Ahanchian, Mohammad Reza

doi:10.1016/j.lisr.2020.101004

Cited by 4 publications

(4 citation statements)

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“…However, identifying information needs is part of the detection phase in the competitive intelligence model (Garcia-Alsina, Ortoll and Cobarsí-Morales 2013; Garcia-Alsina, Cobarsí-Morales and Ortoll 2016). But, it is considered as an independent step in the competitive intelligence diamond model by Oraee, Sanatjoo and Ahanchian (2020) or Botha and Boon (2008). Realising the importance of identifying information needs in the intelligence process, therefore, it is a separate step in this research.…”

Section: Introductionmentioning

confidence: 99%

An exploratory study on competitive intelligence: Managers' information needs in higher education sector

Oraee

Sanatjoo

Ahanchian

2021

MJLIS

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Competitive intelligence is the collection and analysis of information to support strategic decision making for an organisation, as a means to achieve competitive advantages. Identification of information needs is a prerequisite for the subsequent actions and activities in the competitive intelligence process, and, if not done well, optimal intelligence will not be provided. Intending to identify the information needs of university managers in higher education sector, this study addressed the different dimensions of information needs, information sources, and channels used by them. Due to the nature of the subject and research objectives, the research approach was qualitative based on Grounded Theory, an inductive, theory discovery methodology. Twenty-three university managers in Iran were purposively sampled for interviews. It was found that their information needs were mostly about university competitors, university customers and their higher education providers. Their information needs for strategic decisions and actions were about their collaborators in education and information field, effective marketing about product and services, as well as economic, socio-cultural and legal aspects. They need to pay attention to political and economic information in dealing with unexpected topics. Managers obtained information they needed from four types of information sources and channels - human, organisations, open source documents and captured media, and mixed channels. Electronic information sources were considered to be more abundant for them than printed sources. The paper suggests that the findings can contribute to the design, implementation, and development of competitive intelligence information systems that managers and decision-makers are among its major users.

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Section: Introductionmentioning

confidence: 99%

An exploratory study on competitive intelligence: Managers' information needs in higher education sector

Oraee

Sanatjoo

Ahanchian

2021

MJLIS

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“…To improve their strategic planning and succeed in a competitive environment, South African insurers should implement CI processes to discover unknown customers and hidden knowledge (Oraee et al 2020). South African insurers may also benefit from integrating AI and BD analytical tools with CI to gain actionable insights, establish product-centric products and open new distribution channels.…”

Section: Discussionmentioning

confidence: 99%

“…The most common results of CI are identifying previously undiscovered clients, improved strategic planning, providing a clearer picture of the organisation's hidden knowledge, the support of a systematic information collection procedure and correcting errors (Oraee, Sanatjoo & Ahanchian 2020).…”

Section: The Role Of Competitive Intelligence In Reinventing the Sout...mentioning

confidence: 99%

The function of competitive intelligence in South African insurance post-COVID-19 outbreak

Maluleka,

Chummun

2024

SA Journal of Information Management

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Objectives: This article aims to examine the impact of COVID-19 on the South African insurance sector and how the integration of CI and related technologies can sustain the South African insurance sector post-COVID-19 epidemic.Method: Qualitative research with an exploratory-driven approach was used to examine the impact of the COVID-19 pandemic on the South African insurance sector. Qualitative secondary data analyses were conducted to measure insurance claims and death benefits paid during the COVID-19 pandemic. Results:The research findings showed that the COVID-19 pandemic significantly impacted the South African insurance industry, leading to a reassessment of pricing, products, and risk management. COVID-19 caused disparities in death benefits and claims between provinces; not everyone was insured. Despite challenges, South African insurers remained wellcapitalised and attentive to policyholders. Integrating CI and analytical technologies could enhance the flexibility of prevention, risk management, and product design. Conclusion: COVID-19 requires digital transformation and CI for South African insurers' competitiveness. Integrating artificial intelligence (AI), big data (BD), and CI enhances value, efficiency, and risk assessments. Contribution: This study highlights the importance of integrating CI strategies and related technologies into South African insurance firms' operations to aid in their recovery from the COVID-19 crisis. It addresses a research gap and adds to academic knowledge in this area.

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“…Numerous models such as Miller (2001), Calof and Dishman (2002), Bose (2008), Cloutier (2013), Pellissier and Nenzhelele (2013), Garcia-Alsina et al. (2015), Maungwa and Fourie (2018a), Oraee et al. (2020), van den Berg et al.…”

Section: Literature Reviewmentioning

confidence: 99%

Identifying the information behavior in competitive intelligence process: a paradigm model for medical sciences universities

Oraee

2022

AJIM

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PurposeThe purpose of this paper is to identify and design a paradigm model for universities' information acquisition behavior in competitive intelligence process.Design/methodology/approachThe sampling has been conducted in two stages. First, purposive sampling has been done among Iranian universities of medical sciences. Second, 20 university staff members were selected using the snowball method. The research was conducted through semi-structured interviews.FindingsThe purpose of acquiring information in competitive intelligence process is to meet organizational and individual information needs in active and passive ways. The characteristics of information acquisition and how to acquire it are varied. Enablers include the information sources, individual, organizational characteristics and environmental pressures. Barriers are individual, organizational, environmental factors. The consequences of information acquisition are success, failure and partial success. Accordingly, a paradigm model of information behavior has been designed.Originality/valueThis is the first study to identify information behavior of universities in competitive intelligence process. In addition to why and how to acquire information, this study also looks at facilitators and barriers factors.

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The competitive intelligence diamond model with the approach to standing on the shoulders of giants

Cited by 4 publications

References 59 publications

An exploratory study on competitive intelligence: Managers' information needs in higher education sector

An exploratory study on competitive intelligence: Managers' information needs in higher education sector

The function of competitive intelligence in South African insurance post-COVID-19 outbreak

Identifying the information behavior in competitive intelligence process: a paradigm model for medical sciences universities

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