The Contractor's Responsibility and the Perspective of the Outsourced Service Providers of the Federal Institute Minas Gerais - campus Ouro Preto: influences that can affect the quality of the service provided

Abstract

The use of outsourced labor appeared in the Brazilian Public Administration in the mid-1950s aiming at the gain with the quality of the processes, the possibility of reducing costs and increasing productivity. It has intensified since 1990, particularly in federal universities via public bidding. In order to manage or supervise a contract, specific knowledge in different areas should be required, in addition to an adequate profile, whose skills and competences are not always observed when they are appointed, since the quality of the inspection of contracting passes through your hands. The present study sought to identify the extent to which the contract inspector's commitment interferes with the conduct of service providers. The research methodology is quantitative and of an applied nature, with exploratory objectives, experimental and bibliographic procedures, developed within the scope of the Federal Institute Minas Gerais -campus Ouro Preto, with outsourced service providers. Questionnaires and statistical notes were used as a means of data collection. From the results, it will be possible to develop an action plan with improvements and solutions applicable to the local reality, in addition to replication in other institutions where the Contractor operates. Theoretically, three topics were covered: outsourcing and relevant legislation; the function of the supervisor of outsourced service contracts; and management by competence. I. INTRODUCTIONPublic organizations have long been thought as a company within the scope of administration and, as such, have adapted mechanisms from the business sector to promote efficiency and quality in the provision of services to society. This research for new practices to improve performance inevitably goes through the outsourcing process, in which the use of specific labor is opted for, however, the contracting organization is directly disconnected from the service provider.It should be noted that outsourcing cannot be understood as a service purchase relationship, where one company acquires service from another. It consists of a structured form of organization, where the exchange of Fabrícia Coelho de Freitas et al.