1993
DOI: 10.1017/s0033291700028609
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The development and use of the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for measuring expectations and satisfaction with community-based psychiatric services in patients, relatives and professionals

Abstract: SynopsisIn this paper the global design of a research project aiming at measuring expectations and satisfaction of patients, relatives, and professionals with community-based psychiatric services (CPS) in a multidimensional, sensitive, valid and reliable way is described. Some psychometric properties of two newly developed instruments, partly adapted from the Service Satisfaction Scale (SSS), the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS), are discussed. Three gr… Show more

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Cited by 183 publications
(109 citation statements)
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“…Patients in both groups did not differ significantly in terms of their self-assesssed quality of life. A similar result was obtained by Ruggeri et al [25].…”
Section: Discussionsupporting
confidence: 90%
“…Patients in both groups did not differ significantly in terms of their self-assesssed quality of life. A similar result was obtained by Ruggeri et al [25].…”
Section: Discussionsupporting
confidence: 90%
“…The analysis of "network" and "well-being" are based on the following groups of questions, derived from the Verona Service Satisfaction Scale (VSSS) (Ruggeri & Dall'Agnola 1993):…”
Section: Instrumentsmentioning
confidence: 99%
“…Le choix de ces variables découlait d'études antérieures et d'hypo thèses théoriques (Poupart et al, 1997). Le degré de satisfaction au congé a été mesuré avec le questionnaire Verona Service Satisfaction Scale (VSSS-EU) (Corbière et al, 2003 ;Ruggeri et Dall'Agnola, 1993 ;Ruggeri et al, 2000). Ce questionnaire multidimensionnel de 54 énon -cés présente des qualités métrologiques satisfaisantes.…”
Section: Participantsunclassified