2015
DOI: 10.1504/ijbir.2015.067913
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The development of process innovation and organisational performance in Malaysian healthcare industry

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Cited by 15 publications
(14 citation statements)
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References 51 publications
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“…This is applicable to the outpatient department services in the Klang Valley private hospital. Habidin et. al., (2015), point out that the implementation of innovation in healthcare industries, especially the private sectors surely contribute to the attainment of competitive advantages, which allow greater sales and enables to retain more customers than its competitors.…”
Section: Problem Statementmentioning
confidence: 99%
See 1 more Smart Citation
“…This is applicable to the outpatient department services in the Klang Valley private hospital. Habidin et. al., (2015), point out that the implementation of innovation in healthcare industries, especially the private sectors surely contribute to the attainment of competitive advantages, which allow greater sales and enables to retain more customers than its competitors.…”
Section: Problem Statementmentioning
confidence: 99%
“…The healthcare industry is evolving in Malaysia, where private healthcare tends to face tough competition from the current public healthcare facilities as well as other emerging private enterprises (Butt and Run, 2010). Habidin et. al., (2015) state that healthcare providers nowadays are determined to compete with one another in order to offer excellent services to patients in view of the current demands of patients for the highest quality of healthcare services.…”
Section: Problem Statementmentioning
confidence: 99%
“…Shazali et al (2013) and Khaidir et al, (2014) stipulate that Malaysia is in circumstance to provide the quality of healthcare in this country. Lean healthcare is a tool for quality improvement which has been used by many organizations (Habidin et al, 2015;Habidin et al, 2014). Originally, lean healthcare is designed as a management tool for creating a continuous improvement, improving activities and process through eliminating waste.…”
Section: Literature Review 21 Lean Practice In Healthcarementioning
confidence: 99%
“…It is because; a majority of research on the lean scope is based on the relationship between implementation of lean and performance (Shah and Ward, 2003). Performance can be described with various words such as business performance, organizational performance, firm performance, innovation performance, quality performance, and customer satisfaction (Khaidir et al, 2013). It also can be measured as the financial aspect and nonfinancial aspect or both.…”
Section: Quality Improvement Efforts On Performance Improvement Syste...mentioning
confidence: 99%
“…The lean concept originally developed in the automotive industry to deliver high-quality product and services while improving organizational performance and satisfying customers [9][10][11]. However, some organizations have begun adapting these concepts for the healthcare industry.…”
Section: Introductionmentioning
confidence: 99%