The Digitalization Process of the Public Sector in Turkey

Abstract

Presidential offices are among the institutions included in the administrative system with the new government system in Turkey. Offices operating in four different areas, namely human resources, finance, digital transformation, and investment, are candidates to be the new actors of the change process in the public service delivery process. The subject of the study is the Digital Transformation Office. The Digital Transformation Office is the institution that will manage the digitalization process in Turkey. The aim of the research is to evaluate the digitalization process in the field of public administration in Turkey through the Digital Transformation Office. Document review technique was used in the study, which used secondary data sources within the qualitative research approach. As a result of the study, it has been determined that the office plays an important role as a continuation of the previous transformation process. It has been accepted that e-government applications are the reflection of digital transformation on the state.