The Effect of Ambivalence Online Review on Consumer Purchasing Intention

Abstract

Online review has been playing an important role in consumer decision making and enterprise marketing recently. This study focuses on two important issues. Firstly, how the ambivalence online review change consumer decision-making and purchase intension from the point view of different types of ambivalence online review. Secondly, how consumer of different involvement degree interprets the ambivalence online review of consumer decision. Finally, the following conclusions are obtained through the empirical study: 1) When the review about product functional attribute is positive, inter-attribute ambivalence is more significant for consumer's purchasing intension, compared with intra-attribute ambivalence. When the review about product hedonic attribute is positive, intra-attribute ambivalence is more significant to consumer's purchasing intension, compared with inter-attribute ambivalence.2) The degree of consumer involvement has a moderating effect on the relationship between product attributes and type of ambivalence and consumer purchasing intention. When the review about product functional attribute is positive, inter-attribute ambivalence is more significant to consumer's purchasing intension, compared with intra-attribute ambivalence of high level of consumer involvement. In contrast, intra-attribute ambivalence is more significant to consumer's purchasing intension, compared with inter-attribute ambivalence for high level of consumer involvement. When the review about product enjoyment attribute is positive, intra-attribute ambivalence is more significant in consumer's purchasing intension, compared with inter-attribute ambivalence of high low of consumer involvement, thus there are no different between intra-attribute ambivalence and inter-attribute ambivalence for low level of consumer involvement.

Determinants of Purchase Intention Produk Avoskin Beauty Di Bali

“…Hasanah & Hanifah, (2020) menyatakan online customer review mampu dijadikan acuan bagi konsumen dalam mengenal dan menilai suatu produk. Ulasan yang bersifat positif dan negatif tentunya akan mempengaruhi kepercayaan konsumen terhadap produk maupun jasa, penjual produk, serta minat beli konsumen terhadap suatu produk (Wu & Pan, 2017). Menurut Lackermair et al, (2013) terdapat empat indikator dari online customer review, yaitu ; Awareness (Kesadaran), Frequency (Frekuensi), Comparison (Prbandingan) dan Effect (Efek).…”

Product recommendation using online reviews with emotional preferences

“…The importance of online review in facilitating purchase decision-making is well recognized (Filieri, 2015;Tseng et al, 2013;Wu and Pan, 2017;Ye et al, 2011;Chong et al, 2018). Tseng et al (2013), for example, show that the purchase intention of customers is significantly impacted by the availability of online reviews.…”

“…Tseng et al (2013), for example, show that the purchase intention of customers is significantly impacted by the availability of online reviews. Wu and Pan (2017) find out that online reviews can directly affect consumer purchasing decisions. Chong et al (2018) reveal that online reviews have a significant impact on the making of travel planning decisions.…”

“…The importance of online review in facilitating purchase decision-making is well recognized (Filieri, 2015; Tseng et al. , 2013; Wu and Pan, 2017; Ye et al. , 2011; Chong et al.…”