The Effect of Benchmarking on Competitive Advantage through Financial Performance in Hospitals at East Kalimantan, Indonesia

Abstract

This study determines the effect of benchmarking on competitive advantage, the effect of benchmarking through financial performance on competitive advantage and the effect of benchmarking on competitive advantage moderated by policy. With proper benchmarking in hospitals, it is expected to be superior compared to competing hospitals. This study was conducted on 54 hospitals recorded in the Central Statistics Agency (BPS), East Kalimantan, Indonesia. The research design used an explanatory research approach. This type of research is quantitative. The population in this study was High Management Hospital. Samples were taken from as many as 45 people using the non-probability sampling method, namely by purposive sampling techniques. Data collection is carried out through the distribution of questionnaires. The data analysis technique used is the SEM method, namely PLS (Partial Least Square), with the help of Smart PLS software. The results showed that Benchmarking had a positive and significant effect on Competitive Advantage, both competitive advantage through Financial Performance and competitive advantage moderated by policy.