2018
DOI: 10.1016/j.apm.2018.06.010
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The effect of delivery deviations on the choice of a supplier and the supply-chain equilibrium

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Cited by 6 publications
(2 citation statements)
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“…A vast amount of disappointment in SCM can stem from late delivery. Some authors opine that issues associated with late delivery can potentially lead to loss in customer goodwill while an accelerated conveyance can bring satisfaction and retain the customer (Kohler et al, 2019;Kogan et al, 2018;Han et al, 2017). Another important factor that affects customers' behaviour in SCM field is individual experiences.…”
Section: Introductionmentioning
confidence: 99%
“…A vast amount of disappointment in SCM can stem from late delivery. Some authors opine that issues associated with late delivery can potentially lead to loss in customer goodwill while an accelerated conveyance can bring satisfaction and retain the customer (Kohler et al, 2019;Kogan et al, 2018;Han et al, 2017). Another important factor that affects customers' behaviour in SCM field is individual experiences.…”
Section: Introductionmentioning
confidence: 99%
“…Our contribution to the operations management literature is being the first to investigate quality, pricing, and financing decisions within the context of the freemium business model with optional in-app purchases. In contrast to models developed for tangible products, which consider inventory, shortage, and delivery costs (see, e.g., Kogan et al, 2018;Herbon, 2019;David and Herbon 2021;Shi et al, 2021), our model is tailored for the mobileapp industry, in which the freemium business model is commonly applied, the distribution cost is negligible, and there is ample capacity to fulfill demand instantaneously (Avinadav et al, 2021).…”
Section: Introductionmentioning
confidence: 99%