The Effect of Digitalization in Healthcare on Service Sustainability

Abstract

This research evaluates how digitalization affects the sustainability of healthcare services. To achieve this, research articles published in the PUBMED and WEB OF SCIENCE databases up to June 30, 2024, were compiled. The PRISMA guidelines were followed when presenting the research findings. In the study evaluating the impact of digitalization on healthcare sustainability, a systematic review method was employed. The systematic review addresses the question of how digitalization affects the sustainability of healthcare services. The research identified two main themes. The first theme focuses on evaluating the effects of digitalization on sustainability within hospitals, healthcare workers, and patient populations. The second theme examines the impact of digitalization on sustainability concerning societal health, health worker well-being, and the overall health system.