The effect of electronic error-reporting forms on nurse’s stress and the rate of error-reporting

Abstract

Objectives: The patient safety culture includes a systematic approach that promotes safe care for patients and the leadership that supports it. Medical errors threaten patient safety. A significant portion of medical errors is committed by nurses. Although error-reporting provides valuable information to prevent errors, most nurses do not report their errors due to their high level of stress. This study was to investigate the effect of electronic error-reporting forms on nurses’ stress and the rate of error-reporting. Methods: The nurses’ level of stress was compared when using paper error-reporting and 6 months after using electronic forms. A revised version of the Coudron questionnaire was completed by 186 nurses. Data were analyzed by SPSS 23 using Wilcoxon test. The number of reported errors in paper and electronic media was compared over the same period. Results: Implementation of the electronic error-reporting form reduced the job stress of nurses by 22.22 points ( p=.00) and increased the error-reporting rate by 12.86% ( p<.05). Conclusions: Although nurse’s stress significantly decreases after implementing electronic error-reporting forms, their level of stress is still high and they are still at risk for physical and mental problems. Using methods like modifying the error-reporting form will increase the error-reporting rate.