The Effect of Emotional Intelligence on Organizational Citizenship Behavior With Leader Member Exchange and Employee Engagement as Mediation Variables at the Bank Nagari Cabang Utama Padang

Abstract

The purpose of this study is to analyze the effect of emotional intelligence on organizational citizenship behavior through leader member exchange and employee engagement as mediating variables at Bank Nagari Main Branch Padang. This research is causal research. The population in this study were all employees of Bank Nagari Main Branch Padang totaling 181 employees. The number of samples was determined using the Slovin formula with a sample size of 178 employees who were taken using proportional cluster random sampling. Collecting data using a questionnaire with a Likert scale. The analysis technique used is SEM with AMOS 22 software. The results show that emotional intelligence has a positive and significant effect on leader member exchange, emotional intelligence has a positive and significant effect on employee engagement, emotional intelligence has a positive and significant effect on organizational citizenship behavior, leader member exchange positive and significant effect on organizational citizenship behavior, employee engagement has a positive and significant effect on organizational citizenship behavior, leader member exchange partially mediates and significant influence between leader member exchange on organizational citizenship behavior, employee engagement partially mediates and significant influence between leader member exchange on organizational citizenship behavior.