The effect of quality, security and privacy factors on trust and intention to use e-government services

Abstract

In keeping abreast with the digitized and automated world today, governments of developing and developed nations must provide appropriate e-government services to assure confidence and effective and efficient usage among their citizens. The quality, security, and privacy of current e-government implementation have been impairing the trust and participation of users, in Jordan especially. Hence, this study examined the impacts of quality, security and privacy of e-government services on the intention to use e-government services among Jordanian citizens. Questionnaires were used to gather data, and questionnaire items covered the constructs of quality factors (information quality, system quality, and service quality), perceived security, and perceived privacy as independent variables, and the constructs of trust and intention to use as dependent variables. The study samples comprised academics in Jordanian public universities. The universities were selected using stratified sampling method, while the respondents were chosen using simple random sampling method - 212 respondents were selected. SPSS Version 18 and PLS Version 3.3.6 were used in data analyses and hypotheses testing. Results affirmed a positive and significant link between information quality, system quality, service quality, perceived security, perceived privacy and trust in e-government services, and a positive and significant link between trust in e-government services on intention to use. In e-government services implementation, Jordanian government should take into account the quality factors (information quality, system quality, and service quality), perceived privacy, and perceived security, to increase trust of the citizens and consequently their intention to use the e-government services.

Investigating the multifaceted dynamics of cybersecurity practices and their impact on the quality of e-government services: evidence from the KSA

“…Our questionnaire items have been adapted to fit the setting of our study from previous studies: organizational culture (Kanungo and Jain, 2013), technological infrastructure (Dahiya and Mathew, 2015), financial investment in cybersecurity (Yang et al , 2020), employee training and awareness (Alrobaian et al , 2023), regulatory compliance and standard adherence (Ani et al , 2019), cybersecurity practices (Kanaan et al , 2023) and e-government service quality (Kanaan et al , 2023). Except for the items in the demographics section of our study, all of the items used a five-point Likert scale.…”

“…The digitization of government services has led to a rise in security threats and weak cybersecurity practices (Kanaan et al , 2023; Krishna and MP, 2021). Cyberattacks like phishing, ransomware and distributed denial of service (DDoS) can lead to data breaches, financial losses, infrastructure compromise and public trust erosion (Hawamleh et al , 2020; Kollarova et al , 2023).…”

Blockchain Technology and Virtual Asset Accounting in the Metaverse: A Comprehensive Review of Future Directions

“…Other approaches for strengthening privacy and security in blockchain-based accounting for virtual assets exist in addition to privacy-focused blockchain protocols. By requiring many parties to sign off on transactions, multisignature wallets, for example, can provide enhanced security [115], [119]. This assures that no single person has total control over the virtual assets, lowering the chance of security breaches [115].…”

Predictions of Cybersecurity Experts on Future Cyber-Attacks and Related Cybersecurity Measures

“…One participant viewed: "cybersecurity as a highly viable career path." In fact, it was predicted that the number of vacant cybersecurity jobs would increase by 35%, considering the increase in cyber-attacks and the shifts in tactics used by cybercriminals [85,86]. In other words, cybersecurity is likely to become a sound career choice in the long run.…”