The Effects of Information System User Expectations on Their Performance and Perceptions

Understanding behavioral sources of process variation following enterprise system deployment

“…One can argue that contexts in which ease is high are likely to raise expectations that circumvention-based resolution of "misfit" may be readily enjoyed. In relation to cognitive perspectives of resolutions in perceived misfit, such an active "resolution" mechanism would be akin to rotating the "actual activity" (performance) axis toward the line of expectation (George, 2003;Szajna and Scamell, 1993;Robbins, 1986;Festinger, 1957). One might anticipate such "rotation" to continue until perceived misfit is no longer a strong enough force to drive the pursuit of additional work-arounds.…”

Extending the Understanding of End User Information Systems Satisfaction Formation: An Equitable Needs Fulfillment Model Approach

“…User expectations of IS are defined as "a set of beliefs held by the targeted users of IS 3 associated with the eventual performance of IS and with their performance using the system" 4 (Szajna and Scamell 1993). A number of studies have found support for the influence of 5 predicted expectations (e.g., beliefs in the likelihood of a given level of performance from the 6 existing product) on satisfaction (Swan and Trawick 1980;Tse and Wilton 1988).…”

The Effect of Perceived Expected Satisfaction with Electronic Health Records Availability on Expected Satisfaction with Electronic Health Records Portability in a Multi-Stakeholder Environment

“…Numerous studies have proved that satisfaction of system users is a key component to IS success (Al-Khaldi & Wallace, 1999;DeLone & McLean, 1992;Szajna & Scamell, 1993). End user satisfaction is also suggested to be a deciding factor on software choice with relatively similar features (Henderson, Smith, Podd, & Varela-Alvarez, 1995).…”