The Efficient Sterilization of Central Bank: Suitable Estimation Method

NGUYEN, Phung Thi Kim; Le, Hac Dinh; Hoang, Hang T. T.

doi:10.1007/978-3-319-73150-6_50

Cited by 1 publication

(5 citation statements)

References 10 publications

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“…As users perceived the risk, they became hesitate in using the e-Wallet. Prior study showed that perceived risk negatively impacts the intention to use a technology (Nguyen & Huynh, 2018). Basically, every action that is performed or every decision taken by humans certainly involves risks (Liébana-Cabanillas et al, 2020).…”

Section: Discussionmentioning

confidence: 99%

“…The survey instruments included in the questionnaire were developed by Aji et al (2020), Chen & Cheng (2009), Nguyen &Huynh (2018), andRyu (2018). Each instrument is measured using a 6-point Likert Scale, varying from 1-"strongly disagree" to 6-"strongly agree".…”

Section: Methodsmentioning

confidence: 99%

“…Even though there is a risk, trust can increase the perception of certainty and reduce the perception of risk. With trust, technology will also be considered safe and reliable so that users will continue to use technology (Nguyen & Huynh, 2018). This trust can also be instilled by the e-Wallet company by developing security features that will further enhance system security.…”

Section: H10 Perceived Risk Influences the Intention To Use E-walletmentioning

confidence: 99%

“…This trust can also be instilled by the e-Wallet company by developing security features that will further enhance system security. Studies conducted by Nguyen & Huynh (2018) and (Yang et al, 2017) found that trust will enhance the user's intention to use fintech.…”

Section: H10 Perceived Risk Influences the Intention To Use E-walletmentioning

confidence: 99%

“…Aji et al, (2020) only tested about perceived risk, perceived usefulness, and government support in Indonesia and Malaysia. This research will elaborate the previous study with studies that related to e-Wallet before the pandemic era by Chen & Kong (2009), Nguyen et al (2018), andRyu, (2018) to the e-Wallet usage intention during the pandemic. The variables that added in this study are Economic Benefit, Service Quality, System Quality, Security Risk, Financial Risk, Trust, and Customer Satisfaction.…”

Section: Introductionmentioning

confidence: 99%

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Analysis of Factors Affecting Intention to Use E-Wallets During the Covid-19 Pandemic

Hendratno

2022

International, J. , Contemporary, account.

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Nowadays, the COVID-19 pandemic has greatly impacted human lives all around the world. One of the impacts that is quite noticeable is changes in lifestyle that must be adapted to the health protocols to reduce the spread of COVID-19. Along with the COVID-19 Pandemic, Indonesia also facing th era of e-payment, especially e-Wallet. E-Wallet is one of e-Payment which is server-based on the form of application that is used to store the user’s information. E-wallet can be used for e-commerce transaction and also as one of payment in offline store in Indonesia. They provide quick payment from the customer’s phone and also provide discount as their promotion. This study aims to analyze the influence of factors from the DeLone and McLean ISS Model which is user satisfaction, system quality and service quality, and other factors such as perceived COVID-19 risk, perceived usefulness, perceived risk, trust, economic benefit, government support, security risk, and financial risk towards the intention to use e-Wallets in offline stores during COVID-19. The data of this research were obtained from distributing questionnaires via google form to the e-Wallet users in Indonesia. By using the SEM-PLS method, research data from 300 respondents were analyzed with SmartPLS version 3.2.8 software. The results showed that perceived COVID-19 risk, user satisfaction, and trust influences the intention to use e-Wallet in offline stores during the pandemic. In addition, the user satisfaction is also influenced by system quality and service quality. Meanwhile, the perceived usefulness and perceived risk did not affect the intention to use e-Wallet in offline stores during COVID-19.

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Section: Discussionmentioning

confidence: 99%