The experience co-creation in smart tourism destinations: a multiple case analysis of European destinations

Buonincontri, Piera; Micera, Roberto

doi:10.1007/s40558-016-0060-5

Cited by 209 publications

(184 citation statements)

References 29 publications

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“…More recently, Buonincontri and Micera (2016), like previously other authors did (Zhu et al, 2014;Zhang et al, 2012;Wang et al, 2013;Lamsfus et al, 2015), identified the smartness of a destination on three technological components: cloud computing services, internet of things and end-user internet service systems. Buonincontri and Micera (2016) proposed an interpretative framework that shows how the technological components could improve the co-creation of tourist experiences in Smart Tourist Destinations.…”

Section: Theoretical Backgroundmentioning

confidence: 67%

“…Information and Communication Technologies (ICTs) have transformed the communication of tourist destinations (Gretzel et al, 2015a;Huertas & Marine-Roig, 2016), the way tourists organise and plan their trips (Del Chiappa & Baggio, 2015;Gretzel, 2011) and even the tourism experience (Buonincontri & Micera, 2016;Boes et al, 2015). Moreover, the adoption of technology by destinations has created the emergence of a new concept, Smart Tourism Destinations (STDs) (Buonincontri & Micera, 2016), that is being considered as a strategic way for tourism development (Gretzel et al, 2015a).…”

Section: Introductionmentioning

confidence: 99%

“…Moreover, the adoption of technology by destinations has created the emergence of a new concept, Smart Tourism Destinations (STDs) (Buonincontri & Micera, 2016), that is being considered as a strategic way for tourism development (Gretzel et al, 2015a). Structural changes in the tourism sector require new approaches in destinations management (INVATTUR, 2015) and the adoption of new technologies with the aim to interact with stakeholders (Gretzel et al, 2015c), to make destinations more competitive (Zhang et al, 2012;Wang et al, 2013;Gretzel et al, 2015a), to offer tourists more personalised services and to generate more satisfactory experiences (Lamsfus & Alzua-Sorzabal, 2013;Buhalis & Amaranggana, 2013;Boes et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

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(SA)6: A new framework for the analysis of smart tourism destinations. A comparative case study of two Spanish destinations

Tran¹,

Huertas²,

Moreno³

2017

Congresos - Seminario Destinos Turisticos Inteligentes 2017 - Libro De Actas

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The adoption of technology in tourism has changed destinations' communication and created the emergence of a new concept: Smart Tourism Destinations (STDs). The growing trend of STDs has been an increasingly relevant research topic. However, its novelty, together with rapid changes in the tourism field, has caused many difficulties to researchers and policy-makers. This paper aims to present a framework of analysis of STDs, afterwards, to test it in two destinations with different characteristics and level of smartness, finally, to specify which dimensions are more important and difficult to implement by the STDs. The results show that big and small destinations are facing different challenges in their smart tourism plans. The most important aspects of the framework of analysis are accessibility and management. Some issues, such as the availability of wi-fi, tourism website, mobile applications and public transportation are considered the basic features for any destination willing to be smart. Actas del Seminario Internacional Destinos Turísticos Inteligentes: nuevos horizontes en la investigación y gestión del turismoUniversidad de Alicante, 26 y 27 de octubre de 2017 191 ResumenLa adopción de la tecnología en el turismo ha cambiado la comunicación de los destinos y ha creado la aparición de un nuevo concepto: Smart Tourism Destinations (STDs). Los STDs son un tema de investigación de creciente relevancia. Sin embargo, su novedad, junto con los cambios rápidos en el campo del turismo, causa dificultades a los investigadores y a los responsables políticos. Este trabajo presenta un marco de análisis de los STDs, lo prueba en dos destinos con diferentes caracterís-ticas, y especifica qué dimensiones son más importantes y difíciles de implementar por los STDs. Los resultados muestran que los destinos grandes y pequeños se enfrentan a diferentes desafíos. Los aspectos más importantes del marco de análisis son la accesibilidad y la gestión. Algunas cuestiones, como la disponibilidad de wi-fi, sitio web de turismo, aplicaciones móviles y transporte público se consideran las características básicas para cualquier destino dispuesto a ser inteligente.

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Section: Theoretical Backgroundmentioning

confidence: 67%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

(SA)6: A new framework for the analysis of smart tourism destinations. A comparative case study of two Spanish destinations

Tran¹,

Huertas²,

Moreno³

2017

Congresos - Seminario Destinos Turisticos Inteligentes 2017 - Libro De Actas

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“…In the following section, an extensive list of available smart technologies for destinations, based on previous research and smart tourism plans (Buonincontri & Micera, 2016;INVAT·TUR & IUIT, 2014;Ivars, Solsona & Giner, 2016;Koo, Yoo, Lee, & Zanker, 2016;SEGITTUR, 2015) was presented to participants. They were asked to assess on a Likert scale their perception of the potential of each of these smart technologies for enhancing their tourist experience.…”

Section: Methodsmentioning

confidence: 99%

Smart destinations and tech-savvy millennial tourists: hype versus reality

2019

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Purpose This paper aims to contrast the expectations placed on the smart destination as a theoretical management approach with the reality of emergent tech-savvy tourism demand by examining the response of this segment to three critical dimensions of technology use in the context of smart destinations. Tech-savvy tourists are here represented by highly educated Spanish millennial tourists. Design/methodology/approach Data were obtained through an online survey and analysed through descriptive techniques and exploratory factor analysis using SPSS. Literature review was critical for setting the foundations of the research in this novel context. Findings Results suggest the existence of a gap between the smart destination theoretical expectations and created hype and the real response of the examined demand in the three main scopes for this tourist-smart destination technology-based relationship, namely, mobile technology use, data sharing for personalised experiences and smart technologies for enhanced experiences. Research limitations/implications Convenience sampling was used, and the results of the study cannot be generalised to all millennial tourists. The research is a first approximation to the interrelationship between tourists and smart destinations. Practical/implications Tourists’ role and experiences mediated by information and communication technologies (ICTs) are decisive in smart destinations. Destination Management Organisations (DMOs), through their policies and actions, ought to take into account the limited predisposition of tourists in using mobile devices, sharing data and using smart technologies for their experiences. Privacy concerns appear to have special relevance for tourists and, therefore, for the future of smart destinations. Originality/value The findings offer relevant insights for smart destinations from a neglected angle hitherto, as they introduce several interesting nuances which do not match entirely the fast track taken by institutions, media and academia. This is critical for better understanding tourists in the current panorama, for DMOs and for the theoretical foundations of smart tourism. Besides, the exploratory data analysis reveals potential dimensions of millennials’ behaviour, which can be useful for further investigations.

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“…In order to have their own experience in a tourist attraction, modern tourists had prepared to interact with the experience that is provided by tourist destination [9]. Van Manen [10] described the experience as one of the special types of practice that people experience and perceive.…”

Section: Literature Reviewmentioning

confidence: 99%

The Influence of Cross-Cultural Awareness and Tourist Experience on Authenticity, Tourist Satisfaction and Acculturation in World Cultural Heritage Sites of Korea

et al. 2018

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This study aimed to identify the relationship among the following factors: cross-cultural awareness, tourist experience, authenticity, tourist satisfaction, and acculturation. It also sought to determine what role that tourist activities play in acculturation. Furthermore, this study looked to provide a feasibility plan for the effective management, protection, and sustainable development of World Cultural Heritage Sites. We chose Chinese in Korea (immigrants, workers, and international students) who visited the historic villages of Korea (Hahoe and Yangdong) as the research object, and used 430 questionnaires for analysis. The confirmatory factor analysis and structural equation model were used to verify proposed hypotheses. The results showed that (1) Chinese in Korea, who have higher cultural awareness, had more interests in objective authenticity (e.g., historical traditions, cultural heritage, and architecture) of world heritage sites; (2) Chinese in Korea could feel and appreciate the true value of traditional culture through tourist experience; (3) The objective authenticity and existential authenticity have a positive effect on tourist satisfaction; and, (4) Higher tourist satisfaction could effectively promote cultural integration and assimilation, and prevent cultural separation and marginalization.

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The experience co-creation in smart tourism destinations: a multiple case analysis of European destinations

Cited by 209 publications

References 29 publications

(SA)6: A new framework for the analysis of smart tourism destinations. A comparative case study of two Spanish destinations

(SA)6: A new framework for the analysis of smart tourism destinations. A comparative case study of two Spanish destinations

Smart destinations and tech-savvy millennial tourists: hype versus reality

The Influence of Cross-Cultural Awareness and Tourist Experience on Authenticity, Tourist Satisfaction and Acculturation in World Cultural Heritage Sites of Korea

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