The impacts of high-quality relationships on employee outcomes; evidence from restaurant staff in India

Foroutan, Taraneh; Bouzarı, Mona; Safavı, Homayoun Pasha

doi:10.1108/ijchm-10-2021-1232

Cited by 2 publications

(1 citation statement)

References 77 publications

(147 reference statements)

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“…First, our findings show that organizational exploitation may lead to employees’ workplace deviance. Given that employees’ deviance is a type of resistance to organizational power and is a multimillion-dollar problem for organizations (Foroutan et al , 2022; Lawrence and Robinson, 2007), hospitality organizations should realize that they may lose more than they gain when they engage in organizational exploitation. Hence, to decrease employees’ workplace deviance behaviors, organizations should take action to decrease POE.…”

Section: Discussionmentioning

confidence: 99%

The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective

Huang

Wang

et al. 2023

IJCHM

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Purpose Drawing on organizational justice theory, this study aims to investigate how perceived organizational exploitation induces frontline hospitality employees’ organizational and interpersonal deviance. Specifically, this study explored the mediating effect of distributive and procedural justice, as well as the moderating effect of justice sensitivity. Design/methodology/approach The focal research analyzed multiphase survey data from 267 frontline service employees with structural equation modeling. Findings The results revealed that perceived organizational exploitation induced frontline hospitality employees’ organizational and interpersonal deviance through their perceptions of distributive and procedural justice. Moreover, employees’ justice sensitivity amplified perceived organizational exploitation’s harmful impact on justice perceptions and its conditional influence on organizational and interpersonal deviance. Practical implications Organizations should take actions to reduce the occurrence of exploitation to prevent employees’ workplace deviance behaviors. Moreover, organizations can foster employees’ justice perceptions and take care of employees with strong justice sensitivity to reduce the destructive behaviors triggered by organizational exploitation. Originality/value By investigating frontline employees’ workplace deviant behaviors, this research identifies new outcomes of exploitation by hospitality organizations. Moreover, the research contributes by offering a justice-based perspective to understand the effects of perceived organizational exploitation. Furthermore, this research helps identify a new boundary condition of being exploited by organizations.

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Section: Discussionmentioning

confidence: 99%

The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective

Huang

Wang

et al. 2023

IJCHM

View full text Add to dashboard Cite

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Sensemaking of Subordinates’ Perception Through Supervisor Interactions and Its Role in Informing HRM Practices: A South Asian Perspective

Das,

Shree

2024

South Asian Journal of Human Resources Management

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The dyadic relationship between subordinate-supervisor garners significant focus within organizational studies and human resource management (HRM), being deemed a perpetual source of the organization’s most direct experiences. Nonetheless, these interactions are transient, as the dyadic and complex nature of their relationship transcends simple exchanges at workplace. The study provides an in-depth analysis of sensemaking in the context of modern-day organizations, particularly focusing on South Asian workplaces. Sensemaking is a cognitive process that individuals undergo when they encounter changes in their work environment, seeking clarity and formulating appropriate responses. The paper examines sensemaking’s influential role in shaping HRM practices. The authors adopted a deductive thematic analysis method to analyze 30 nominated texts using the MAXQDA content analysis tool. The authors propose a conceptual model based on five key themes derived from sensemaking: perception of supervisory behavior, perception of work relationship aspects, perception of workplace culture, opportunities-challenges in HRM practice, and outcomes of subordinate perception informing HRM practice. The study concludes that sensemaking is deeply embedded in the institutional, cultural, and organizational fabric of South Asian workplaces, and it significantly influences HRM practices.

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The impacts of high-quality relationships on employee outcomes; evidence from restaurant staff in India

Cited by 2 publications

References 77 publications

The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective

The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective

Sensemaking of Subordinates’ Perception Through Supervisor Interactions and Its Role in Informing HRM Practices: A South Asian Perspective

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