The Implementation of the Balanced Scorecard in Lebanese Public Higher Education Institutions

The Design of Performance Measurement of Tadulako University Using Balanced Scorecard Approach

“…Obstacles in strategy implementation can be minimized by a balanced strategy mapping in BSC. The use of BSC in tertiary educational institution requires some adjustments so that they will reduce the failure risk in implementation process and can improve organizational performance (Aljardali et al, 2012).…”

“…Performance indicators used by some researchers on customer perspective are improving service quality (Wu et al, 2011;Nur, 2013;Quezada et al, 2014;Fooladvand et al, 2015) value of customer satisfaction (Hermawan, 2008;Sukesti, 2010;Tohidi et al, 2010;Wu et al, 2011;Aljardali et al, 2012;Effendi, 2012;Suhendi, 2012;Atafar et al, 2013;Rumintjap, 2013;Santhi et al, 2013;Angriani, 2014;Antariksa et al, 2014;Quezada et al, 2014;Fooladvand et al, 2015;Sudaryo, 2015) consistent with customer expectation (Atafar et al, 2013) and timely delivery (Fooladvand et al, 2015)improvement of relationship with alumni and users (Wu et al, 2011;Suhendi, 2012) customer retention (Sukesti, 2010;Wu et al, 2011;Effendi, 2012;Rumintjap, 2013;Angriani, 2014;Quezada et al, 2014) customer acquisition (Hermawan, 2008;Sukesti, 2010;Wu et al, 2011;Effendi, 2012;Suhendi, 2012;Rumintjap, 2013) market share (Wu et al, 2011;Effendi, 2012) amount of awards achieved (Suhendi, 2012) rank of tertiary educational institution on webometric (Suhendi, 2012) average GPA score of the new students (Suhendi, 2012) average score of entry examination (Suhendi, 2012) percentage of foreign students' origin (Suhendi, 2012).…”

“…Some researches measure the performance of internal business process perspective by using academic excellence (Suhendi, 2012;Atafar et al, 2013) quantity and quality of researches and publications (Tohidi et al, 2010;Suhendi, 2012) internship program (Aljardali et al, 2012) existence of special curriculum (Wu et al, 2011;Aljardali et al, 2012) school characteristics (Wu et al, 2011) main programs management (Wu et al, 2011) development of number of faculty/department and study program (Hermawan, 2008;Suhendi, 2012) number of cooperation in research and training (Suhendi, 2012) productivity improvement (Quezada et al, 2014) service achievement through continuous improvement (Aljardali et al, 2012;Santhi et al, 2013) consistency in service provision process (Atafar et al, 2013) service for students (Sukesti, 2010) improvement in team work quality (Nur, 2013) existence of SOP in every service (Wu et al, 2011;Angriani, 2014;Antariksa et al, 2014) and administration effectiveness in tertiary educational institutions (Wu et al, 2011).…”

“…Learning and growth perspective is measured by some previous researchers using staffs capability (Wu et al, 2011;Fooladvand et al, 2015) improvement of manpower quality (Wu et al, 2011;Suhendi, 2012) employees age (Hermawan, 2008) employees' education level (Hermawan, 2008) work experience (Hermawan, 2008) number of education and training (Suhendi, 2012;Christina and Sudana, 2013;Nur, 2013;Rumintjap, 2013;Angriani, 2014) lecturers' education level (Hermawan, 2008) lecturers' rank (Hermawan, 2008) lecturers' teaching experience (Hermawan, 2008) lecturers age (Hermawan, 2008) growth of professional teaching staff (Aljardali et al, 2012) development of working culture (Tohidi et al, 2010) employee turnover (Sukesti, 2010;Wu et al, 2011;Suhendi, 2012;Rumintjap, 2013) employee satisfaction (Hermawan, 2008;Sukesti, 2010;Wu et al, 2011;Suhendi, 2012;Nur, 2013;Angriani, 2014;Antariksa et al, 2014) number of courses which utilize new technology (Suhendi, 2012;Aljardali et al, 2012), capabality of information system (Wu et al, 2011;Suhendi, 2012;Angriani, 2014;Fooladvand et al, 2015). Suhendi (2012) also use the comfort of classrooms, utilization of personnel information system, utilization of financial information system, and attractive website appearance.…”

Sistem Informasi Pengukuran Kinerja Pada Perkebunan Kelapa Sawit Dengan Menggunakan Metode Balanced Scorecard

“…Pengukuran kinerja digunakan untuk membandingkan antara hasil dengan strategi organisasi yang dapat membantu dalam merencanakan strategi masa depan untuk mencapai target akhir organisasi (Wu et al,, 2012). Selain itu, tujuan utama dari pengukuran kinerja adalah untuk memberikan informasi yang handal prosedur pengambilan keputusan (Aljardali et al, 2012).…”