The Importance of Developing Servant Leadership Competencies for Middle Managers in Organisations: A Case Study on the Requirements and the Impact

Abstract

This paper presents research on the requirements and impact of servant leadership competencies development for middle managers in Lithuanian Railways. The research aimed to determine the requirements for servant leadership development. The methods of use were deduced based on middle managers’ gender, location, size of the team, managerial experience and field of activity. A qualitative research design was used based on in-depth focus group discussions with middle managers (7) and senior managers (4). Creating strategic investments in human capital development and a supportive organisational culture that values servant leadership is needed.