The inseparability of technology and work organization

Perrin, Jacques

doi:10.1080/07341519008581759

Cited by 7 publications

(2 citation statements)

References 12 publications

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“…According to Leonard-Barton and Kraus (1985), making the knowledge residing in such vertical silos more mobile across departments is an important facilitator of implementation. Such knowledge possessed by the departments can be in explicit or implicit state, both codified and non-codified (Perrin, 1990). In other words, it can be in descriptive, prescriptive or tacit form (Vincenti, 1993;Nonaka and Takeuchi, 1995;Herschbach, 1995).…”

Section: Jeim 196mentioning

confidence: 99%

Knowledge sharing issues in the introduction of a new technology

Finnegan

Willcocks

2006

Journal of Enterprise Information Management

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Purpose -This exploratory case study research aims to apply a processual analysis to the implementation of a customer relationship management (CRM) system from a knowledge management perspective to a contemporary (1999)(2000)(2001)(2002)(2003)(2004) situation within a UK city council. The paper seeks to place a specific focus on areas neglected in previous CRM studies -sub-cultures, psychological contracts, how tacit knowledge is surfaced and transferred, and with what effects on implementation. Design/methodology/approach -The paper investigates how the system stakeholders and the information system (IS) itself evolved through encountering barriers, sharing knowledge, finding new uses, inventing work-arounds. Findings -A rich picture emerges of sub-cultural silos of knowledge linked with psychological contracts and power-based relationships influencing and inhibiting adoption and acceptance of the CRM system. Originality/value -This case study research provides useful information on the implementation of a CRM system from a knowledge management perspective with a specific focus on sub-cultures, psychological contracts, how tacit knowledge is surfaced and transferred, and with what effects on implementation, which are areas neglected in previous CRM studies.

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Section: Jeim 196mentioning

confidence: 99%

Knowledge sharing issues in the introduction of a new technology

Finnegan

Willcocks

2006

Journal of Enterprise Information Management

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“…However, and because it is an outgrowth of specific application, it is not easily codified in a general form, and therefore it is less amenable to the formulation of instructional generalizations that go beyond a particular activity. The easier knowledge is codified, the easier it can be transmitted [12].…”

Section: Preamble: Variety Of Knowledgementioning

confidence: 99%

INTERDISCIPLINARY WORKGROUP METHODOLOGY BASED ON INTUITION Application to a Communication Tool Design Based on Kansei Information Approach

Lévy

Yamanaka

2006

KANSEI Engineering International

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The artifact is a complex element. Besides its elementary dimensions (material , functional and formal), the artifact is composed of much more dimensions: ergonomic , emotional, cultural, and even ethologic or theological. To take into account this great quantity and diversity of dimensions, the designer's work has to be widened out. Necessarily , this goes through ani nterdisciplinary approach, i.e. through an interdisciplinary workgroup activity . Nevertheless, this brings issues, notably concerning knowledge communication and sharing. For each variety of knowledge (tacit , prescriptive and descriptive), interdisciplinary activity provokes issues either because of disciplinary ontology differences, or because of human subjective understanding differences .I ntuition is a mental process which is able to minimize these issue effects . We then propose a methodology based on intuition, structured on the theory of Ba, on the SECI Model, which an evoked metaphor (EM) is added to . Through the EM, each member of the workgroup is able to participate to every steps of the design process and to communicate with other members , thanks to ani ntuitive understanding permanently validated by involved disciplines . This creates an efficient interdisciplinary dynamics and the realization of fully interdisciplinary projects. To illustrate this methodology , the design of MATiK is introduced as an example. MAT iK is an original workgroup communication system based on a Kansei information approach . In order to understand the expected functionalities of MATiK and to design it, the EM is set up . Considering basic aspects of an extensive workgroup operative process, the Loft is defined as an EM. The Loft offers an opportunity to understand MATiK's original functionalities , MATiK'sd esign, and MATiK's functional and technical requirements intuitively . This methodology, based on the EM, asserts its relevancy for interdisciplinary design. Its strength comes from the fact that the EM links all the levels of the design process (the idea/concept level, the reality level, and the technical level) and makes their understanding accessible to all members thanks to intuition

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Three ironclad warships—The archaeology of industrial process and historical myth

Garrison

1995

Hist Arch

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The inseparability of technology and work organization

Cited by 7 publications

References 12 publications

Knowledge sharing issues in the introduction of a new technology

Knowledge sharing issues in the introduction of a new technology

INTERDISCIPLINARY WORKGROUP METHODOLOGY BASED ON INTUITION Application to a Communication Tool Design Based on Kansei Information Approach

Three ironclad warships—The archaeology of industrial process and historical myth

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