2023
DOI: 10.2166/washdev.2023.137
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The integrity management toolbox in action: a study of 22 urban water service cases

Pilar Avello,
Umrbek Allakulov,
Leonellha Barreto-Dillon
et al.

Abstract: Water integrity refers to the ethical, professional, and transparent use of power and resources to ensure the sustainable and equitable provision of water services. The Integrity Management (IM) Toolbox is a tool that has been adopted to initiate IM reforms within water utilities. This paper reviews the application of the IM Toolbox application in 22 urban utilities across 7 countries from 2013 to 2018, focusing on integrity risks, selected tools, and the success and challenges faced by these utilities. Common… Show more

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