The Malcolm Baldrige National Quality Award for Healthcare Organizations

Vij, Anjna; Darr, Kurt

doi:10.1080/00185868.1995.9950570

Cited by 2 publications

(1 citation statement)

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“…Healthcare organizations are defined as those organizations primarily engaged in furnishing medical, surgical, and other health services to people (Vij & Darr, 1995), providing health services directly to patients, as well as those that come in contact with patients through the reimbursement system (Ford & Fottler, 2000). Examples of healthcare organizations include hospitals (Leidner, Preston, & Chen, 2010), healthcare providers (Tarafdar & Gordon, 2007), homecare agencies, and their associated staff (Masotti, McColl, & Green, 2010).…”

Section: Innovation In the Healthcare Sectormentioning

confidence: 99%

Understanding the drivers of organizational innovations

Meroño-Cerdán

López‐Nicolás

2013

The Service Industries Journal

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Organizational innovations involve the implementation of significant changes in business practices, the workplace organization, and external relations. The article reports an analysis of organizational innovations' objectives and adoption in 240 Spanish healthcare businesses. Statistical tests find a dynamic behavior in healthcare organizations with 40.8% having developed an organizational innovation in the period from 2007 to 2009. The main objectives pursued are related to improved knowledge sharing and innovation skills. Results also reveal a close relationship between organizational and product/process innovations. Specifically, healthcare companies developing new organizational methods to improve innovation skills and knowledge sharing are more successful in adopting product and process innovations.

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