The moderating effect of structural barriers on TQM-performance relationship in Egyptian service organizations

Khalaf, Magdy A.; Salem, Tamer S. Mohamed

doi:10.1108/ijqss-04-2017-0035

Cited by 16 publications

(16 citation statements)

References 49 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Consistent with prior literature, the dilemma of performance issue in hotels is related to the ambiguity of the performance measurement in one hand, and the presence of many different KPIs on the other hand (Anyaeche & Oluleye, 2009;Holcomb, Hoffart, & Fox, 2002;Khalaf & Salem, 2018;Mishra, Gunasekaran, Papadopoulos, & Dubey, 2018).…”

Section: Performance Dilemma In the Egyptian Hotel Industrysupporting

confidence: 62%

Using the mixed methods research to model the hotel performance measurement in Egypt: An example from a hotel chain

Zaki¹

2019

JGBI

View full text Add to dashboard Cite

The aim of this research is to propose a process dynamic model for measuring and benchmarking performance in hotel food and beverage operations. This model involves three sequential stages; first, identifying the existing performance measures used in hotels; followed by, calculating performance using Data Envelopment Analysis (DEA) and LINGO application; third, benchmarking the performance index. The research design involves a case study methodology with the choice of mixed methods. It uses 20 in-depth semi-structured interviews, group discussions, archival analysis, and direct observations. A panel data from 2007 until 2016 was obtained from the hotel cases to get performance calculations and benchmarks. The qualitative analysis of interviews identified different subjective performance measuring techniques such as forced choice, job rating checklists, BARS, 360-Degree and output index. However, the balanced scorecard method was not used at all. The quantitative analysis of DEA rankings confirmed examples in which hotel outcome in relatively high performance and in which year. The model developed in this qualitative case study could be used to compare different hotels in relation to their performance index and could offer some decisions for improvement to the hotel management. The research findings have implications in theory and practice, which will have profound value to the investigated hotel managers and the Egyptian hotel sector. The main contribution of this paper is its suggested dynamic model which will use for measuring and benchmarking performance in hotels based in Egypt.

show abstract

Section: Performance Dilemma In the Egyptian Hotel Industrysupporting

confidence: 62%

Using the mixed methods research to model the hotel performance measurement in Egypt: An example from a hotel chain

Zaki¹

2019

JGBI

View full text Add to dashboard Cite

show abstract

“…The impact of adopting TQM practices on various aspects of the hospital performance is studied in western literature (Sabella et al , 2014; Ju and Park, 2016; Sweis et al , 2016); Ahmed et al , 2017; Kanapathy et al , 2017; Modgil and Sharma, 2017; Oliveira et al , 2019). However, many studies on TQM practices highlighted that there are considerable differences in the benefits of implementing quality management practices between manufacturing and service sectors and its implementation is not always successful in service organizations (Kaynak, 2003; Gupta et al , 2005; Rönnbäck and Witell, 2008; Khalaf and Salem, 2018; Oliveira et al , 2019). Further, authors have pointed out the lack of empirical studies in the service sector compared to the manufacturing sector (Psomas et al , 2017; Khalaf and Salem, 2018).…”

Section: Introductionmentioning

confidence: 99%

“…However, many studies on TQM practices highlighted that there are considerable differences in the benefits of implementing quality management practices between manufacturing and service sectors and its implementation is not always successful in service organizations (Kaynak, 2003; Gupta et al , 2005; Rönnbäck and Witell, 2008; Khalaf and Salem, 2018; Oliveira et al , 2019). Further, authors have pointed out the lack of empirical studies in the service sector compared to the manufacturing sector (Psomas et al , 2017; Khalaf and Salem, 2018). In addition to that, the result of TQM – performance relationship is not always consistent (Talib et al , 2013; Psomas et al , 2017).…”

Section: Introductionmentioning

confidence: 99%

Quality management practices as a driver of employee satisfaction: exploring the mediating role of organizational image

Babu

Thomas

2021

IJQSS

View full text Add to dashboard Cite

Purpose Total quality management (TQM) has been a universally applienod management strategy to improve organizational performance and thereby to achieve competitiveness. Compared with the scholarly and practical attention paid to identify the consequences of implementing TQM practices, little is known about how those practices enhance organizational image and employee satisfaction. This paper aims to address that research gap and is designed to empirically prove the relationship between TQM practices, organizational image and employee satisfaction. Design/methodology/approach A questionnaire-based survey of 285 employees including administrators, managers and heads of departments of 21 National Accreditation Board for Hospital and Healthcare providers-accredited hospitals in India was conducted. The proposed research model was tested using partial least squares based structural equation modelling. Findings The results revealed that TQM practices have positive direct and indirect effects on employee satisfaction, confirming the partial mediation role played by organizational image in the relationship between TQM practices and employee satisfaction. Research limitations/implications From the findings, leaders can understand that by implementing TQM practices, organizations can enhance image of the organization and bring high level of employee satisfaction. Originality/value The study tries to answer questions largely ignored in the TQM literature: the effect of TQM practices on organizational image and employee satisfaction, and the mediating role of organizational image on TQM practices and employee satisfaction.

show abstract

“…Three trained fieldworkers, supervised by the researchers, were recruited for the field study. Due to difficulty in obtaining accurate databases for random sampling (Agyapong et al , 2019), we utilized quota and purposive sampling techniques, which compare favorably with techniques used in previous research (Khalaf and Salem, 2018). We administered two hundred and fourteen questionnaires to firms that accepted to participate in the study.…”

Section: Methodsmentioning

confidence: 99%

How does buyer-seller information sharing affect procurement quality performance? Insight from SMEs in a developing African economy

Anin

Essuman

Owusu

2020

IJQSS

View full text Add to dashboard Cite

Purpose Though extant literature proposes buyer–seller information sharing as a crucial variable for quality improvement, there is a dearth of empirical understanding of how it affects procurement quality performance. The present study aimed at addressing this knowledge gap by using small- and medium-scale enterprises (SMEs) in a developing African economy as an empirical context. Design/methodology/approach The research hypotheses are tested on survey data from 138 SMEs in Ghana using structural equation modeling. Findings Results show that buyer–seller information sharing is positively related to procurement quality performance and that high levels of buyer–seller information sharing lower procurement quality performance. Research limitations/implications Though the study demonstrates that there is a limit to the procurement quality performance benefit of buyer-seller information sharing, it does not empirically analyze the conditions that may relax this limit. Practical implications This research highlights both the bright and dark sides associated with buyer-seller information sharing and how they work out to determine procurement quality performance. It shows that SMEs could optimize procurement quality performance when they pursue a moderate level of buyer–seller information sharing. Originality/value This research advances the sparse literature on the procurement quality performance construct and its determinants within the context of SMEs. Unlike prior research that focuses on information technology, this study explicitly analyzes the role of information sharing in determining procurement (quality) performance and shows that differing levels of buyer–seller information sharing impact procurement quality performance differently.

show abstract

The moderating effect of structural barriers on TQM-performance relationship in Egyptian service organizations

Cited by 16 publications

References 49 publications

Using the mixed methods research to model the hotel performance measurement in Egypt: An example from a hotel chain

Using the mixed methods research to model the hotel performance measurement in Egypt: An example from a hotel chain

Quality management practices as a driver of employee satisfaction: exploring the mediating role of organizational image

How does buyer-seller information sharing affect procurement quality performance? Insight from SMEs in a developing African economy

Contact Info

Product

Resources

About