“…In addition, several authors use creative techniques to elicit requirements during the agile software development process [21], [46], [40], [27], [44], [59]. It is possible to find relevant works that address requirements elicitation and Empathy in general [60], [9], [20], [29], [62], [54], [4], [61]. Levy and Hadar [38] reinforce the need for Empathy with end users by stating that this is a requirement engineering skill as necessary as technical knowledge and social competence.…”