2017
DOI: 10.1177/0093650217692911
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The Organizational Voice

Abstract: Research on crisis communication has mainly focused on verbal aspects of organizational responses. However, the nonverbal cues of the organizational spokesperson communicating about the crisis may also influence stakeholders’ perceptions. This study examines the impact of two vocal cues, voice pitch and speech rate. In addition, the study examines how these cues affect perceptions of organizations depending on the message’s verbal content. A 2 (voice pitch: low vs. high) × 2 (speech rate: slow vs. fast) × 2 (c… Show more

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Cited by 24 publications
(10 citation statements)
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References 61 publications
(166 reference statements)
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“…Thus, details of the distilling process do not matter in this approximation [13]. Q s is affected by the installation of a 1K-cooler in the dilution loop.…”
Section: B Refrigeration Power Of the Stillmentioning
confidence: 99%
“…Thus, details of the distilling process do not matter in this approximation [13]. Q s is affected by the installation of a 1K-cooler in the dilution loop.…”
Section: B Refrigeration Power Of the Stillmentioning
confidence: 99%
“…For example, reduced speech rate is known to negatively influence judgments of the speaker by others. Slower speakers are considered less truthful, less fluent, and less persuasive 11,12 . Disturbances in spontaneous speech can therefore have a negative impact on a broad range of life experiences 13 .…”
Section: Introductionmentioning
confidence: 99%
“…Calculated work functions φ, compared with those calculated by De Waele et al (φ ref )[40] and experimental values (φ exp ).…”
mentioning
confidence: 99%